Business Challenge

OUA wanted to grow new student enrolment rates by simplifying its enrolment process, providing a streamlined student experience and reduce on-boarding times.

Transformation

OUA teamed up with IBM Services to create a seamless experience for students applying for degrees online. Using agile methodology, together they co-designed a unified platform, enabling data sharing across 14 partner universities and providing a 360-degree view of student engagement. This improved lead capture and helped grow new student enrolments.

Business Benefits

15%

growth in new student enrolment

105%

increase in lead capture from OUA website

60%

reduction in human touchpoints, making onboarding faster

Business Challenge Story

Fragmented IT landscape was impacting student experience

With 14 university partners and tens of thousands of students currently enrolled, OUA had a complex model and a fragmented IT landscape. As a result, students found it difficult to search for the right course and applying for one would take weeks due to multiple human touch points. This was negatively impacting new student enrolments. OUA needed a unified platform to improve student experience, and its lead capture process.

Transformation Story

The journey from fragmented IT landscape to a unified platform

To move from a fragmented landscape to a unified platform, OUA needed to transform its technology stack, for which it turned to IBM's Bluewolf. The journey started with Bluewolf Health Check to identify bottlenecks, basis which it combined Salesforce Sales, Service, Marketing, and Community Clouds on Lightning Experience.

“Bluewolf understood our customer and employee experience and made our digital interactions more meaningful,” says Andy Sheats, EGM of Student Experience, OUA

Business Benefits Story

Improved student experience results in new student enrolment growth

The shift from a fragmented IT landscape to a unified platform gave OUA a 360-degree view of each student applying for a course online, which in-turn helped improve lead capture by 105%. The platform also facilitated a digital exchange between students and university partners, reducing human touchpoints by 60% to make onboarding significantly faster - from months to weeks. The transformation journey helped improve student engagement, resulting in 15% growth in new student enrolment.

OUA Logo

About Open Universities Australia

Open Universities Australia (OUA), established in 1993, is a national leader in providing access to quality online higher education. Through OUA, students can choose from 287 degrees* and over 1,600 subjects* from multiple Australian universities.

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Solution Component

  • Bluewolf, an IBM Company, is a leading Salesforce consulting agency that empowers companies of all sizes and industries to connect customer experience to value. To learn more about services from Bluewolf, please visit: bluewolf.com

Trends and Insights

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