Increasing complexity

A voice and internet service provider for more than 4 million subscribers across Brazil, Nextel aims to differentiate itself from other telcos through excellent network reliability. With a nationwide network that is growing and becoming ever more complex, the company needs advanced network operations technologies to maintain uptime and minimize outages.

AIOps: predictive network operations

Nextel uses IBM Netcool Operations Insight software to monitor more than 25,000 network elements. It also incorporates IBM Watson cognitive technology to better understand what affects network performance, and data from The Weather Company to predict and minimize weather-related impact to service.

Achievements

83% reduction

in response time to network incidents, from 30 minutes to 5 minutes

25,000 network elements monitored

and growing

Predictive operations management

based on cognitive technology

business logo

About Nextel Telecomunicações Ltda.

Nextel has provided telecommunications services in Brazil since 1997. It currently employs approximately 4,000 people throughout the country and serves more than 4 million customers. Nextel provides a national 3G voice and internet network as well as a 4G network for Rio de Janeiro. The company sets itself apart from competitors with a broad portfolio of plans, devices and services that customers can adapt to their own unique needs.

Learn more about these IBM solutions