A voice and internet service provider for more than 4 million subscribers across Brazil, Nextel aims to differentiate itself from other telcos through excellent network reliability. With a nationwide network that is growing and becoming ever more complex, the company needs advanced network operations technologies to maintain uptime and minimize outages.
AIOps: predictive network operations
Nextel uses IBM Netcool Operations Insight software to monitor more than 25,000 network elements. It also incorporates IBM Watson cognitive technology to better understand what affects network performance, and data from The Weather Company to predict and minimize weather-related impact to service.
83% reductionin response time to network incidents, from 30 minutes to 5 minutes
25,000 network elements monitoredand growing
Predictive operations managementbased on cognitive technology
Nextel Telecomunicações Ltda.
Nextel has provided telecommunications services in Brazil since 1997. It currently employs approximately 4,000 people throughout the country and serves more than 4 million customers. Nextel provides a national 3G voice and internet network as well as a 4G network for Rio de Janeiro. The company sets itself apart from competitors with a broad portfolio of plans, devices and services that customers can adapt to their own unique needs.