We learned that the call center agents were actually holding contests to see who could take more calls with the time they were saving by not entering passwords.

Scott Mahnken, Vice President of Marketing, BIO-key

Business challenge

Executives found that traditional password authentication processes affected productivity and increased the threat of identity theft within their call center.


Working with IBM Security and BIO-key, the company deployed an integrated single sign-on and biometric authentication solution that reduces login time and helps protect access to data and resources.


The new solution helped reduce payroll costs by 12 percent and saved USD110,000 annually in password reset costs.

Solution Category

  • Security Solutions
  • Solution Components

    • Enterprise Single Sign On
    • Identity and Access Management - SW