The IBM solution provides must-have capabilities and is critical to IT operations moving forward.

Zhang Xiang, Executive of Open Platforms, China Merchants Bank

Business Challenge story

Because of competition and changes to online and mobile requirements for banks, Zhang Xiang, executive of open platforms for China Merchants Bank, needed to increase new product development and enhance operations and maintenance agility.


With the IBM Operations Analytics Log Analysis solution, China Merchants Bank has moved from reactive to proactive fault management, predicting failures by analyzing variables based on transaction volumes.


- 98% reduction in query cycle times - Proactively manages operational failures - Accelerates problem diagnosis and root cause analysis

Solution Category

  • Middleware
  • IBM Hybrid Cloud
  • Solution Components

    • Banking: App Modernization/Migration to Cloud
    • Operations Insights