Connected Services is really about using the new technologies like Watson IoT, and Analytics. These are the technologies that actually help achieve our customers promises around safety, transparency and intelligence. We’re actually able to take predictive actions on the elevators and escalators.

Samu Salmelin, Head of Services and Solutions R&D, KONE

Business Challenge

KONE improves people flow in some of the world’s tallest buildings in the world’s largest cities. Even one elevator or escalator out of service can cause major headaches for the people that count on them to get from one place to another.


KONE started working with IBM to connect its equipment to the IBM Watson IoT Platform in the IBM Cloud to monitor and manage its maintenance status. Instead of waiting for customers to call and report a malfunctioning elevator, the potential problems are alerted through IoT-connected sensors on the equipment.

Solution Component

  • Cloud