“We've reduced re-occurring events that previously may have delayed us from being able to address our customers' more important business critical issues.”
—Jason Taylor, Senior Systems Engineer, Claranet
Business Challenge story
A growing customer base and managed environment increases the number of alarms and events in Claranet's managed services provider infrastructure, requiring rapid problem resolution so as to avoid impacting customers' services.
Transformation
Claranet utilizes the Event Search and Seasonal Event Analytics capabilities of IBM Netcool Operations Insight software to automatically identify volume reducing signals, find repeating issues and learn from a client's operations center to assist the operations team.
Benefits
The company doubled the size of its managed environment while reducing the number of events by close to 50 percent.
Solution Components
- Netcool Operations Insight