Business Challenge

After consolidating the infrastructure of 11 of its affiliates into a single data center, Hana Financial Group needed a better way to manage more than 100 service and maintenance contracts. These contracts also involved 100 separate bills that Hana Financial Group had to manage. Managing such a large volume of bills was cumbersome and sometimes resulted in late payments. The group wanted to improve efficiency and eliminate the overhead involved with managing these contracts by consolidating its heterogeneous IT systems and data storage systems under more consistent processes.


The IBM Services group in Korea helped the business standardize and unify the IT maintenance systems of 11 of its affiliates, using proven project management processes for service delivery, vendor management and reporting. The IBM multivendor support team works directly at the Hana Financial Group office and can therefore take a proactive approach to maintenance, identifying potential issues before they cause downtime. IBM also provides a single point of contact for the group’s multivendor datacentre, which simplifies administration and equipment maintenance processes.

Business Benefits

3% reduction in maintenance cost due to process standardization

83% decrease in time spent waiting for replacement parts

Billing consolidation 100 to 1bill - leading to overhead reduction for vendor management

Hana Financial Group

Founded in 1971, Hana Financial Group is a financial holding company that provides a range of products and services. The business is headquartered in Seoul, Korea, and employs more than 12,300 people. The group’s subsidiaries include KEB Hana Bank, KEB Hana Card, Hana Life, Hana Capital, Hana Asset Trust, Hana Investors Services, Hana Financial Investment and Hana Savings Bank.