Business Challenge

Government agencies (Jugendämter – Youth Welfare offices) in Hamburg, Germany sought to improve speed, efficiency, transparency and collaboration in handling allegations and managing cases of child abuse and neglect.

Transformation

IBM Watson Health™ provided integrated case and social program management functionality supporting end-to-end processes to help unify critical data, streamline client intake and case management, and improve organizational effectiveness and communication.

Benefits

The implemented system, called JUS-IT, has enabled more standardized and controllable processes and workflow for social workers, better management oversight of social worker processes, greater cooperation between child welfare and police authorities, and improved adherence to regulations.

  • AI/Watson