Business Challenge story
To boost customer loyalty, American Eagle Outfitters wanted to ensure that it could deliver high-quality shopping experiences on every digital channel.
The company implemented IBM® Tealeaf® solutions, enabling its analytics team to identify and eliminate sticking points along the customer journey.
American Eagle Outfitters can now implement improvements to its digital channels based on real-world customer behavior – increasing customer satisfaction and nurturing loyalty.
- IGF: IT Financing - IBM SW
- Retail: Smarter Shopping Experience
- Tealeaf CX - Software
- Tealeaf CX Mobile
- Watson Customer Experience Analytics