“ We can offer customers better service at a reasonable cost and more quickly process their requests, and that is making us a lot more competitive in the banking industry in South Africa.” ”
— Lead Architect, Enterprise Content Management, A Global South African Bank
Business Challenge story
With content stored in many different systems across bank operations, staff couldn’t quickly or easily confirm adherence to new regulatory requirements or respond to customer inquiries.
Transformation
Working with IBM, a Global South African Bank implemented an enterprise content management platform based on a service oriented architecture that provides a single view of its customers and automates business workflows.
Benefits
Anticipated US$7 million annual savings; streamlines records management to strengthen governance and improve customer service; reduces deployment of enterprise content management services from up to two years to just a few months
Solution Category
Solution Components
- GBS BCS - BA&S - BD&A - Big Data & Information Management Foundation
- Integration Bus