Business challenge

Garuda Indonesia needed to enable and mobilize its workforce securely. In working towards an “electronic flight bag” for pilots, it sought a comprehensive enterprise mobility management solution.

Transformation

Using IBM® MaaS360®, Garuda Indonesia can manage all its Aircraft iPad, apps and content securely and centrally anytime and anywhere, and safeguard content in the event of loss or theft.

Results

50%

productivity increase for pilots and 30% increase for operations staff

Met

FAA, IATA, and Indonesia regulatory requirements for mobile device management

Reduced

implementation time and costs via SaaS model

Business challenge story

Optimizing and mobilizing the workforce securely

Traditionally, aircraft manuals were printed and distributed in paper form. Pilots would carry with them piles of manuals—often weighing more than 30 kilograms (66 pounds)—in a small black rolling suitcase from one flight to another. For each flight, they would have to search through the documentation for the information they needed to perform required checks and calculate key performance metrics.

Sulistyo Nugroho, Operation Publication Control Coordinator at Garuda Indonesia, and his team began exploring ways to create a mobile device solution for the airline’s pilots by implementing an electronic Performance Calculation app and electronic Viewer for A330 and B777 aircrafts. The mobile device solution utilizes iPad tablets, and it is a further step to electronic flight bag. The electronic flight bag is an important solution for the airline industry, helping airlines worldwide eliminate paper in the cockpit. 

The mobile device solution provides all the data and apps the pilots need to help flight crews perform flight management tasks, such as completing flight performance and loads calculations, more easily and efficiently. It also makes it easier for airlines to confirm pilots have the latest manuals and information, and to distribute updates when needed.

IBM MaaS360 provides a reliable and sophisticated way to manage mobile devices and content. Productivity increased by nearly 50 percent for our pilots and 30 percent for Operations staff. Pilots can find the information and perform calculations in 5 minutes that before might take 10-50 minutes.

—Sulistyo Nugroho, Operation Publication Control Coordinator, Garuda Indonesia

Transformation story

Streamlining management of mobile devices, apps and content

Garuda Indonesia implemented an electronic Performance Calculation app and electronic Viewer for Airbus A330 and Boeing 777 aircrafts. Garuda Indonesia pilots can use “iPad in the Aircraft” to access Airbus and Boeing apps, and view electronic documents, such as PDF and OLB files, related to the Aircraft Document Onboard required. They can also conduct required performance calculations, drawing on content from the electronic documents and a performance database.

With the IBM Maas360 enterprise mobility management solution, the airline enabled devices, app and content to be securely and centrally controlled in an easy and efficient manner. Operations and IT staff evaluated a number of products, including offerings from IBM, AirWatch and Symantec. “IBM MaaS360 provided the features we needed,” says Nugroho. “For example, it makes it very easy to distribute or update a file or an app with one click to the Aircraft iPad. We can also easily monitor the last update for Aircraft Document and Performance database in the Aircraft iPad, to make sure that pilots have the latest information, and it helps us track the last location of the iPad and last activity in case of loss.”

He adds, “Pricing was also a consideration and the SaaS deployment of MaaS360 reduces the time and cost of deploying and managing the solution.”

Results story

Improving workforce productivity by up to 50 percent

For Garuda Indonesia, the implementation of an enterprise mobility management solution was required to achieve its larger goal — moving toward a paperless cockpit with the future electronic flight bag.

“Our company will not run any solution prematurely,” says Nugroho. “We could not implement our electronic flight bag before finding the right solution and gaining approval from regulatory organizations. IBM MaaS360 provides a reliable and sophisticated way to manage mobile devices and content.”

Since implementation of its electronic Performance Calculation app and electronic Viewer for A330 and B777 aircrafts, the company has realized significant productivity savings over previous processes. “Productivity increased by nearly 50 percent for our pilots and 30 percent for Operations staff,” says Nugroho. “Pilots can find the information and perform calculations in 5 minutes that before might take 10-50 minutes.”

Today, the airline’s mobile tablets serve as standalone devices, not mounted in the cockpit, and they must be stowed by the pilots during takeoff and landing.

However, the airline is working to expand capabilities and planning to provide new apps and capabilities for use during all flight phases. With MaaS360 solutions, Garuda Indonesia can easily scale mobile management to support more devices, content and apps.

“IBM offered an agile solution that not only met our immediate needs, but could also accommodate growth of our mobile solution, such as advanced tracking capabilities and the scalability to conduct timely queries on larger amounts of data,” says Nugroho.

(1) Garuda Indonesia’s first implementation towards an electronic flight bag was an electronic Performance Calculation app for A330 and B777-300 pilots.
 

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About Garuda Indonesia

Garuda Indonesia, the national airline of Indonesia, serves over 40 domestic and 36 international destinations. It has been named as one of the world’s best regional airlines by Skytrax. The airline carries more than 25 million passengers annually.

Solution Components

  • T&T: Operations Planning and Optimization
  • T&T: Safety, Security and Surveillance

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