We are under current revised service level agreements and we are achieving 99.91% of availability while at the same time system is constantly changing and growing, and new services are coming in.

Dražen Zadro, Systems Engineer, APIS IT d.o.o.

Business Challenge story

APIS IT had numerous heterogeneous systems, including mainframe and other types of servers. Plus, like many companies, APIS IT’s IT environment was becoming increasingly complex. The company needed to find a comprehensive monitoring solution so it could integrate monitoring data from multiple systems to provide a single view into its IT operations.


APIS IT uses IBM® Service Management Suite for z/OS® software and IBM Service Management Unite software to gain a comprehensive view into its IT operations. The two applications provide a single point of control for systems management, so APIS IT can gather monitoring data from all of its systems, including hardware and software resources.


Using the IBM software, APIS IT has achieved 99.91 percent availability under revised service level agreements (SLAs), even as it continues to change its IT environment and add to it. APIS IT has stated that the solutions ultimately help the government service its citizens better.

Solution Category

  • Cloud
  • Solution Components

    • z Monitoring and Automation