AI is transforming Finnair by changing our decision making from more reactive to proactive.

Patrik Etelävuori, Digital Transformation Lead, Finnair

Business Challenge

As their customers spend more time buying tickets and services online and consuming digital services as they travel, today’s airlines must embrace digital transformation or be left behind.


Finnair chose the power of IBM Watson AI technology to accelerate its digital transformation. By enabling personalized services, Watson helps improve customer satisfaction and boost revenues. AI predictive maintenance solutions can increase operational efficiency by enabling proactive decision making. And Watson-powered chatbots improve the employee experience, allowing them to deliver even better service.


Solution Category

  • AI/Watson