Business Challenge

Enterprise Holdings must maintain close oversight of its finances to steer successful operations. How could it continue to provide reliable access to financial reports while driving costs down?

Transformation

Enterprise Holdings moved to IBM® Content Manager OnDemand on Cloud, using the platform to provide business users with quick and easy access to transactional records and financial reports.

Results

Achieved

near-instant ROI and reduced TCO by moving to the cloud

1 FTE

will be reallocated from software support to focus on more strategic work

Boosts

efficiency with rapid, reliable access to reports from a single platform

Business Challenge Story

Getting reporting into gear

Enterprise Holdings is the largest car rental company in the world as measured by revenue and fleet. These extensive operations mean vast amounts of information to manage, including internal financial reports and transactional records, much of which the company generates using Oracle PeopleSoft Financial Management applications.

A longstanding IBM client, Enterprise Holdings has been using IBM Content Manager OnDemand (CMOD) for many years to archive and manage its business records. Today, approximately 2,000 people actively use the system, most of them working in the finance division.

In recent years, Enterprise Holdings has been embracing a cloud-focused strategy, moving away from traditional on-premises software deployments towards a more agile Software-as-a-Service (SaaS) approach.

Vicki Harris, IT Director at Enterprise Holdings, explains: “We have been driving a cloud-first strategy for a few years now; if we decide to deploy a new application, we will typically opt for the SaaS delivery model versus an on-premises deployment wherever possible. It lifts the burden of managing the software and supporting hardware ourselves, drives down costs and helps us react faster to changing business demands.

“We saw that the cloud could deliver similar benefits when it came to business records management. We were running an older version of CMOD on servers that were nearing end-of-life, and an IT refresh was just around the corner. We decided to take the opportunity to review our options, and make the move to a new, cloud-based tool for record archiving and retrieval.”

We see CMOD on Cloud as a strategic platform for Enterprise Holdings, and one that we can count on to provide simple, secure records management.

—Vicki Harris, IT Director, Enterprise Holdings Inc.

Transformation Story

Transitioning to the cloud

Enterprise Holdings decided to retain CMOD as its strategic business archiving and records management platform, and migrated to IBM Content Manager OnDemand on Cloud.

“Choosing CMOD on Cloud was an easy decision,” says Vicki Harris. “Our users are familiar with the CMOD platform and find it very easy to work with. What’s more, our executives fully supported the move as it aligned with our broader cloud strategy.”

Enterprise Holdings has taken a phased approach to its CMOD on Cloud deployment. As a first step, the company worked with IBM to migrate accounting reports for its European operations to the cloud, followed by a selection of accounting reports from its businesses in North America. The company continues to move historic financial reports to CMOD on Cloud, and aims to have its entire business archive in the cloud by mid-2018.

Vicki Harris comments: “The migration hasn’t been without its challenges, but whenever we’ve had to reach out for support, our IBM team has reacted fast and worked with us to find solutions. We have a strong and transparent relationship with IBM, and we feel comfortable reaching out to them if we need help or simply want to brainstorm ideas.”

Enterprise Holdings will use CMOD on Cloud as the strategic platform for archiving a range of financial reports that are currently held in separate systems, including Oracle PeopleSoft reports.

Vicki Harris notes: “There were some limitations with our old, on-premises platform that prevented us from archiving certain reports with CMOD. With the move to CMOD on Cloud, we now have a viable platform for supporting a much wider variety of reports than ever before.

“Once we’ve finished moving historic reports from our on-premises CMOD system over to the cloud, our next step is to migrate our Oracle PeopleSoft reports to CMOD on Cloud. We’ll then look at bringing reports from other systems onto the same platform.”

Looking to the future, Enterprise Holdings sees great potential to extend its use of CMOD on Cloud beyond the finance department.

Vicki Harris continues: “My team and I rate IBM CMOD very highly and when we hear of another IT team that’s having some challenges with business records, we don’t hesitate to recommend CMOD on Cloud as a possible solution. Word has clearly been getting out, as we’ve had enquiries from several lines of business, including rentals, billing and vehicle management, who are all interested in harnessing CMOD on Cloud to optimize their records archiving and retrieval.”

Results Story

Driving more efficient operations

With a fully managed service from IBM, Enterprise Holdings can rest assured that its CMOD platform is backed by expert technical and support resources, reducing workload for the in-house IT team and ensuring that the software remains up-to-date and runs smoothly.

“By opting for a SaaS solution, we gain reliable performance, along with the stability of round-the-clock support and expert knowledge,” states Vicki Harris. “Having IBM looking after the CMOD on Cloud application takes a great deal of pressure off our own team. We currently have one full-time equivalent managing our on-premises version of CMOD, and once the cloud migration is complete, we will be able to allocate that person to a more strategic role. 

Moving to the cloud means that Enterprise Holdings can avoid the expense and effort of deploying and maintaining an on-premises infrastructure. The company also benefits from lower licensing costs compared to an on-premises CMOD environment. All of these factors allowed Enterprise Holdings to achieve a near-instant ROI on the solution

Vicki Harris confirms: “CMOD on Cloud is definitely a more cost-effective option for us. The licensing model is simpler and less expensive; what’s more, when we complete the move to cloud we will be able to decommission the back-end infrastructure supporting our old CMOD platform, reducing energy and maintenance costs.”

Importantly, with a single platform for managing a range of financial reports and business records, Enterprise Holdings can provide finance teams with easy access to the information they need to work effectively, keeping operations running smoothly.

Vicki Harris concludes: “CMOD on Cloud gives us a newfound ability to archive and manage many different document types, which enables us to consolidate multiple business archives to a single platform. Finance teams will be able to quickly access all the records they require in one place, saving them time and helping them work more productively. We see CMOD on Cloud as a strategic platform for Enterprise Holdings, and one that we can count on to provide simple, secure records management both now and in the future.”

business logo

About Enterprise Holdings Inc.

Enterprise Holdings, Inc. and its affiliates offer car rental, car sharing, truck rental, fleet management, retail car sales and other transportation services. Enterprise Holdings operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 9,900 locations in over 90 countries worldwide. Its affiliate, Enterprise Fleet Management, provides full-service fleet management to companies, government agencies and other organizations.

Solution Components

  • Content Manager OnDemand

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