“We have reduced our mean-time-to-repair by 15%, we have reduced our operational effort in time by 10%, and we have reduced by 30% the number of open tickets.”
—Maria Greppi, Network Operation Center Manager, Eni S.p.A.
Complex IT on a global scale
Eni's Network Operations Center must manage a communications and IT-services network that spans the globe and comprises everything from roadside gas stations to offshore oil rigs.
Solution: IBM Netcool software
Eni employs IBM Netcool Operations Insight software for network and configuration management, as well as IBM Netcool Performance Manager software to maintain effective service levels.
Results:
- 30% reduction in number of open tickets
- 15% faster repair times
- 10% reduction in effort needed to make repairs
Learn more about IBM IT Operations Management solutions, such as the Netcool solutions featured here.
Solution Category
Solution Components
- Netcool Operations Insight
- Tivoli Netcool Performance Manager