We have reduced our mean-time-to-repair by 15%, we have reduced our operational effort in time by 10%, and we have reduced by 30% the number of open tickets.

Maria Greppi, Network Operation Center Manager, Eni S.p.A.

Complex IT on a global scale

Eni's Network Operations Center must manage a communications and IT-services network that spans the globe and comprises everything from roadside gas stations to offshore oil rigs.

Solution: IBM Netcool software

Eni employs IBM Netcool Operations Insight software for network and configuration management, as well as IBM Netcool Performance Manager software to maintain effective service levels.


  • 30% reduction in number of open tickets
  • 15% faster repair times
  • 10% reduction in effort needed to make repairs


Learn more about IBM IT Operations Management solutions, such as the Netcool solutions featured here.

Solution Category

  • Cloud
  • Solution Components

    • Operations Insights
    • Operations Insights