IBM built a platform that addresses the unique needs of a telecommunications company by standardizing user access across IT and network operations.

—Ibrahim al Mallouhi, VP of Security Operations, du

Business Challenge story

With a largely outsourced workforce, du needed an efficient way to protect network resources and data from unauthorized access, enhance the user experience, boost productivity and help reduce fraud.

Transformation

IBM helped du improve security and control with an automated, centralized IAM framework that provisions, monitors and optimizes user access to both IT business apps and network operations.

Benefits

The IBM Security Services solution improves business efficiency by onboarding new users and applications in days rather than weeks or months and reducing related help desk tickets by 80%.

Solution Category

  • Security Solutions
  • Solution Components

    • GTS ITS Security Services: Identify and Access Management (IAM)