Through IBM technology and this transformation program, reach to the customer has really improved. Our promotional messages are giving access to the customer at the required customer touch points.

— Jyothirlatha B, Chief Technology Officer, DHFL

Business Challenge

There is a rising demand for mortgages and various other types of loans in the lower-middle income class in India. This represents a huge opportunity for DHFL and realized that it wouldn’t be long before their workloads would overtake its IT infrastructure processing capacity. This could have an impact on the business model.

Transformation

DHFL initiated a digital transformation throughout the enterprise using the IBM Cloud and migrated its systems to a hybrid cloud model. DHFL relied on IBM Security Operations Center (SOC), IBM Security QRadar software and an IBM Cloud-based identity-as-a-service solution to guard against intrusion and fraud for security.

  • IBM Cloud