We needed a really powerful platform that could help us combine all information, compile it, and present it back to the endusers. And when we found Watson and saw what IBM was doing, we knew it would be a great fit for the solution we were building.

David Tan, Chief Technology Officer, CrushBank

Business Challenge

IT support or help desk workers face the constant challenge of keeping on top of the latest technologies, programs and applications while also addressing help questions related to legacy technologies. The bigger and older the company, the greater the chance that some departments use aging applications and systems, and that people in those departments will eventually need help.

Transformation

CrushBank developed a cloud-based IT support application that employs AI technology to enable help desk personnel to quickly find the most relevant technical support information to solve a problem.

Solution Category

  • AI/Watson
  • Solution Components