Overview: Campbell’s Soup Company challenge

Campbell Soup's mission is to make real food that matters for life’s moments – not just holidays and special occasions, but everyday events like family dinners, gatherings of friends, or tailgate parties.

Because of this, they came to IBM Watson Advertising looking to better understand consumers’ mindsets, and leverage IBM Watson in one-to-one conversations with consumers to provide the right solution to the right person at the right time.

Campbell’s collaborated with IBM Watson Advertising on the first-ever consumer use of IBM Watson technology for advertising. IBM Watson Advertising Conversations lets consumers interact with the ad experience by allowing them to ask questions via voice or text and receive highly personalized information in response.

For Campbell’s, Chef Watson analyzed thousands of recipes to understand how ingredients are used in different dishes, commonly paired ingredients, and varying cooking styles. Chef Watson then combined this knowledge with machine learnings specific to the brand’s recipe library and ingredients, to generate unique recipes based on consumers’ personal tastes.

Because this first campaign was a proven success, IBM Watson Advertising and Campbell’s applied these insights into a second Conversations campaign which launched in 2018.

Results: Campbell’s Soup advertising increases engagement

  • 10K Active User Sessions (one-on-one engagements with consumers)
  • 1.9x Increase in Desktop Ingredient Submissions Rate Throughout the Campaign
  • 50% of all Recipe Shares Driven by Email
  • 27% Mobile App Video Completion Rate (VCR)

Take the next step

To learn more, please feel free to contact us to speak with a member of our team. Or, read more client success stories to learn how other brands put our solutions to use and got major results.

Focus Area

  • AI/Watson