Watson translates all the unstructured data to valuable insights that arms the case worker with information that helps them serve clients better.

Jason McRoy, Operations Division Director, Boulder County Housing and Human Services

Business Challenge

Boulder County Housing and Human Services missed opportunities to help people with their larger problems because they had to focus on immediate needs. The main challenge was to figure out how to maximize the time that 12 staff had to serve 36,000 people annually in only 30-minute appointments.

Transformation

IBM Watson can understand unstructured text and present information to the customer service staff so that they can make better and more informed decisions for the clients. Watson essentially provides a 100 percent improvement in staff productivity without any additional manual effort on their part.

Solution Component

  • AI/Watson