Orders and invoices are our lifeline, and happy customers lead to additional business.

—Jim Sloane, CIO, Mannington Mills,

Business Challenge story

To win new business and nurture the loyalty of its distributors and customers, Mannington Mills aimed to streamline its ordering and invoicing process—but how?

Transformation

Mannington Mills migrated its electronic data interchange processes to IBM® Sterling B2B Integration Services—helping it to deliver more responsive services to its distributors and customers.

Benefits

Today, Mannington Mills can resolve EDI issues 25 percent faster and onboard new distributors 1.5 times faster—helping it to deliver the kinds of responsive services that nurture loyalty and drive growth.

  • IBM Cloud
  • Watson Customer Engagement