Business Challenge Story
A North American airline wanted to extend its thoughtful customer service, especially during flight cancellations or delays, by sending customers personalized, rules-generated email or text messages.
A rules-based travel notification system uses IBM Operational Decision Manager, IBM Integration Bus, IBM® WebSphere® MQ, IBM WebSphere DataPower® and IBM Tivoli® Directory Integrator.
- Integration Bus
- Operational Decision Manager (ODM)
- WebSphere DataPower Integration XI52
- WebSphere MQ