To appeal to its customers' changing expectations, Toshiba International Corporation knew that it needed to align customer experience with the evolving digital marketplace. The key was to empower its engineers with more efficient, leading-edge ways of working, which in turn led to the transformation of the company’s existing enterprise resource planning (ERP) systems.
Toshiba International Corporation engaged IBM Services to assist in the implementation of Oracle E-Business Suite (EBS). The solution enables the company to manage the complex operations at its manufacturing plant in Houston, starting from customer relationship management through human resources right to sales and marketing campaigns.
Toshiba International Corporation is enjoying new opportunities for change and innovation now that it is leveraging Oracle EBS, with expert help from IBM Services. Engineers and operatives no longer have to disrupt their workflow to answer calls about products and services, but can interact with customers digitally and on-the-go, boosting productivity and customer satisfaction.
- GBS AD&I - EA - Oracle - Customer Experience
- GBS AD&I - EA - Oracle - E-Business Suite
- GBS AD&I - EA - Oracle
- IBM Global Business Services