Transform the retail experience with AI
With IBM’s retail‑ready AI agents, you can elevate every part of the customer journey.
Explore consumer use of AI and how brands can thrive in the era of AI-assisted shopping
Retail is evolving quickly; integrating AI and demonstrating true return on that investment is critical to staying competitive.
With generative AI and automation retail solutions that can connect your data and AI agents across the business, retailers deliver more effortless customer service, strengthen supply chain resilience, and boost workforce productivity. IBM helps retailers scale these capabilities so every part of your business operates smarter, faster, and with greater confidence.
IBM Bob
Your AI-Powered Development Partner, which works right alongside you in your codebase, and helps you build quality software faster. (Discover more) / (Start your free Trial) / (Register to a free webinar)
Agentic AI and the Cognitive Store
Harness AI agents to deliver the right product, at the right time, for the right customer while building purpose‑led brands. (Discover more)
FinOps for AI-Driven Retail
Reshape your retail enterprise operations into engines of efficiency and resilience. Unlock smarter workforce strategies, sharper financial insights, and faster decisions with AI, driving leaner operations, stronger margins, and future‑ready growth. (Discover more)
AI agents and Data powering smarter retail
Scale agentic AI with a modern, flexible infrastructure that securely deploys across business and edge environments. Set up secure, scalable infrastructure with unified, accessible data, powering real‑time decisions and driving growth with confidence. (Discover more)
Protect your Retail data across its lifecycle
Deploy AI with confidence. Unify and secure retail enterprise data under enterprise‑grade governance. With trusted AI and expertise, scale agentic AI to deliver personalized, reliable experiences that drive loyalty and long‑term growth. (Discover more)
Digital Product Passport
DPPs allow brands to deliver traceability, regulatory compliance and enhanced consumer engagement; not just meeting regulatory obligations, but also advancing circularity capabilities and unlocking new commercial opportunities across all aspects of the business. (Discover more - link resides outside of ibm.com)
Check out how the fashion brand Nobody’s Child, with support from our partners Fabacus, are leading the way here - (Discover more - link resides outside of ibm.com)
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From next-generation AI to cutting-edge software, our deep expertise across industries can help you reinvent how your business works in the age of AI.
AI and Data Solutions to accelerate smarter retail business decisions
Discover how automation solutions increase productivity while managing costs
Engage with IBM Consulting to design, build and operate high performing businesses
Supply Chain AI Agents in Action
Deliver seamless customer experiences with orchestrated AI
Real insights
Real stories
Real success
Each technology showcase will come to life through real use cases, client stories, and hands-on experiences.
Retailer leans into Digital Commerce and continues 173 years of innovation.
Boots UK measures significant growth with the help of IBM Consulting
Fostering innovation with near real-time retail inventory management using SAP HANA on IBM Power Systems
Capturing fast-moving footwear fashion trends with responsive, omni-channel retail from IBM and SAP
IBM transformed its HR support with AskHR, an AI-powered virtual agent that automates over 80 tasks, streamlines workflows, and delivers fast, personalised assistance to employees and managers across the enterprise.
