Deliver the right technician, with the right skills and tools, to the right job—every time with Maximo FSM
Built for asset‑intensive field operations
Field service teams today face growing pressure to do more with fewer resources—while assets age, service requests increase, and customer expectations rise. Maximo Field Service Management (FSM) is built to help you overcome these challenges with AI‑driven scheduling, real‑time visibility, and mobile‑first execution.
With Maximo FSM, organizations reduce delays, increase first‑time fix rates, and gain full alignment between field crews and back‑office operations.
Automatically assign work based on skills, availability, location, and priority using intelligent scheduling tools. Adapt in real time to emergencies or labor constraints without disrupting operations.
Give technicians instant access to asset history, service instructions, inventory availability, and AI insights—online or offline—so they arrive prepared and complete jobs efficiently.
Connect technicians to remote experts and AI‑powered visual guidance to reduce errors and resolve issues faster and more efficiently, especially for complex or unfamiliar assets.
Leverage live dashboards that reveal where technicians are, how work is progressing, and which assets need attention —turning field data into actionable insight for faster, smarter decision‑making.
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See it in action!
- Save time with automations: Automate work orders and get more done in less time.
- Prevent downtime easily: Locate assets at risk and dive deep into condition and performance KPIs.
- Detect anomalies faster: Learn how AI powers Visual Inspection—in less than five minutes.
- Get the job done right the first time: Complete work anytime, anywhere, right from your mobile device.