What it can do for your business

IBM MobileFirst for iOS Passenger Care allows customer service agents to perform booking, re-accommodation, and ancillary services sales while interacting with passengers throughout the airport. The app enables agents to address traveler needs from beyond the counter. It untethers them from the desk so they can roam the floors serving customers – offering needed products and services. Passengers get a smoother, more personalized experience. Agents can help speed the check-in process and ease airport congestion.

Provide real answers to passengers

Enable customer service agents to have answers about everything from traveler loyalty levels to ancillary services and products – giving passengers individualized solutions.

Get analytics-powered alerts

Stay informed with alerts about weather issues, gate changes, task assignments and more – and collaborate with coworkers. Agents can do all these things without being tethered to a counter.

Accelerate check in, decrease congestion

Connect with integrated systems of record such as: Transaction Processing Facility, Departure Control Systems, self-service and passenger-processing systems – as well as airline loyalty programs.

Four good reasons to use Passenger Care

  • The app uses powerful analytics
  • Agents have all the needed information at their fingertips
  • Information in real time helps to resolve issues quickly
  • The app is backed by a great service plan