Field technicians are empowered to better handle service events and to support adherence to Service Level Agreements (SLAs) on enterprise contracts.
By using mobile app analytics, field technicians can better manage their work to maintain and service internal network infrastructures, such as cell towers and central exchanges.
Mobile apps can equip technicians to present standard or personalized offers to customers, based on analytics. They have the right tools and information to successfully close more add-on sales.
Mobile apps enable field technicians to test service performance of communication lines. Technicians can monitor line speeds or request diagnostic tests to rectify a service quality issue.