Breakout Sessions: Choose from one of the following tracks.
Track 1: AI is Shaping the Future of Customer Service and the Call Center: Are you ready?
Dramatically enhance customer satisfaction and empower agents, all while reducing support costs by integrating AI virtual assistants, live agents and customer data into a single intelligent platform. IBM clients have found that they can service significant portions of client inquiries through AI, freeing their agents for more complex case management. This session will show you how you can enable AI through your call centers to improve service.
Rob Dunlap, Practice Lead, Watson AI, IBM
Kristina Owsiany, Senior Cognitive Consultant, IBM
Track 2: Journey to Cloud: The Case for Modernization
Government organizations run on many legacy applications that have complex interdependencies, inflexible architectures, redundancy, and out-of-date technology. All of which can make moving them to the cloud a very complicated process—unless they are modernized first. Attend this session to hear how you can modernize your existing applications with a set of capabilities that will help ease their move to the cloud without having to rewrite your entire estate. See how you can free up your development teams to more quickly deliver on the full promise of cloud by better aligning your business and operational needs with your IT.
Gladwin Rao, Practice Leader - Multi & Hybrid Cloud Architecture, IBM Canada
Rob Peeren, Consulting IT Specialist - Hybrid Cloud, IBM Canada