Get to the heart of the customer experience

Online or in‑store, your customers have one simple expectation — happiness with each interaction

Finding sales on the shelves with IBM Watson

Mondadori, Italy’s largest bookseller, is all about books … aisles and aisles of words in print. But when customers left their stores empty-handed, frustrated by not finding what they wanted quickly, the retailer knew it was time to offer the conveniences of online within its brick-and-mortar.

Powered by IBM Watson and hosted on the IBM Cloud, MyStore is a virtual shopping assistant that simplifies product navigation and selection through machine learning. Personalized recommendations and gift suggestions are made in real time, driving greater loyalty and increased sales.

 

Finding sales on the shelves with IBM Watson

Mondadori, Italy’s largest bookseller, is all about books … aisles and aisles of words in print. But when customers left their stores empty-handed, frustrated by not finding what they wanted quickly, the retailer knew it was time to offer the conveniences of online within its brick-and-mortar.

Powered by IBM Watson and hosted on the IBM Cloud, MyStore is a virtual shopping assistant that simplifies product navigation and selection through machine learning. Personalized recommendations and gift suggestions are made in real time, driving greater loyalty and increased sales."