Watson Virtual Agent
What it can do for your business
Watson Virtual Agent is a new way to provide automated services to your customers. It offers a cognitive, conversational self-service experience that can provide answers and take action. You can easily customize your Watson Virtual Agent to fit your specific business needs, provide custom content and match your business brand. Additionally, deep analytics provide insights on your customer's engagement with the Watson Virtual Agent and help with the understanding of your constantly changing customer's needs.
Reduce support cost
Minimize your dependency on higher cost channels by letting Watson handle customer interactions.
Improve customer satisfaction
Personalize your customer interactions and help them take the action they need - instantly.
Resolve customer concerns
Increase First Contact Resolution by solving the most common customer issues on the first touch.
Key features
- Pre-trained industry & domain knowledge
- Personalized configuration
- Engagement metrics dashboard
- User friendly tooling
- Self service delivered by bots
- Deep analytic capabilities
- Up and running in no time
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