What is an IWMS?

An integrated workplace management system (IWMS) provides a single source of truth, enabling real estate and facilities management professionals to react quickly to change, make strategic space and occupancy decisions, and care for their occupants.

Optimize space and facility utilization

Knowing who, how and when your spaces are being used is critical to creating a safe and secure workplace experience.

Streamline lease administration and accounting

Consolidating and streamlining leases can help you right-size your space and stay on top of any changes to regulations.

Manage and extend capital projects

Organizations need to prioritize and manage competing needs. Take control of your projects with advanced, collaborative project management and planning capabilities.

Maximize operations and maintenance efficiency

Maintenance and operations is often at the forefront of business continuity and key to controlling costs. It’s also critical to quickly address unexpected events and changing protocols.

Optimize building operations with predictive maintenance

An IWMS can minimize disruption in your business processes through the continuous planning, management and monitoring of maintenance. While you can’t completely avoid maintenance and repairs, you can do a better job of getting in front of them — especially if you use the power of data.

IWMS-optimized building showing active offices

Gain control over your projects

When resources are constrained, you need to predict when important assets and building systems will require maintenance, refurbishment or replacement.

Streamline and automate lease accounting

From the initial data import operation to ongoing audit and compliance reporting, discover processes that can help you manage the complexity of your leases.

Products behind this solution


Insightful solutions for intelligent real estate and facilities management

See an IWMS in action

Understand what goes on behind the scenes in your buildings and gain visibility into your entire real estate portfolio with an IWMS. Visit the interactive site to see all the ways IBM TRIRIGA helps you drive greater operational efficiency in a building and deliver more engaging workplace environments.

Client success

IBM Global Real Estate Group

For today's real estate and facility management professionals, it's no longer about brick and mortar, or mops and buckets. It's about using technology, understanding the data, and winning the hearts and minds of employees. Discover how the IBM Global Real Estate group uses TRIRIGA to deliver the right space and the best experience throughout 78 million square feet and more than 1,300 locations.

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Get answers to your frequently asked questions about IWMS

Why do I need an IWMS?

Today’s buildings and workplaces are increasingly connected. As such, they’re major generators and receivers of data. An integrated workplace management system (IWMS) helps organizations capture and analyze this data, so they can better understand and improve their operational effectiveness. With the right IWMS, companies can make smarter decisions, react more quickly to change and, ultimately, create a more engaging workplace experience for occupants.

What does an IWMS do?

The “ideal” integrated workplace management system (IWMS) has been defined by leading industry and technology analysts as one that integrates functional models across real estate, capital projects, facilities space management, facilities maintenance, and environmental and energy management, within a single technology platform.

How does an IWMS reduce cost?

An integrated workplace management system (IWMS) lets an organization realize savings in multiple ways. Through connected facilities, organizations have seen significant benefits, including:

  • Increased savings in lifecycle costs for new infrastructure
  • Increased facilities utilization
  • Reduced energy consumption and utilities cost
  • Reduced space demand
  • Decreased maintenance cost

What’s the difference between a CAFM and IWMS?

CAFM stands for “computer-aided facility management” and acts primarily as an asset tracking and space optimization tool. An integrated workplace management system (IWMS) is a more robust facilities management solution that supports a wide range of business processes in real estate management.

What industries use IWMS?

An integrated workplace management system (IWMS) may be used in any industry. A truly horizontal product, an IWMS is especially helpful to those with larger real estate holdings. It may be used by both public and private companies. Many government agencies use an IWMS, too, since the technology helps them deliver more transparent solutions and addresses common public-sector issues, such as capital project management.

How does IBM TRIRIGA compare to other IWMS products and solutions in the market?

IBM TRIRIGA excels at many of the core functionalities required by the facilities management industry. Recognized as a leader by independent research firm Verdantix, TRIRIGA is the right choice for large building occupiers or those with complex needs.

How can I speak to an expert?

To speak to an expert, you can schedule a consultation on the IBM Marketplace page.

What business outcomes can I expect from implementing an IWMS?

Choosing the right integrated workplace management system (IWMS) can add real value to an organization. In addition to the cost savings listed previously, a robust IWMS such as TRIRIGA is designed to optimize an organization’s real estate portfolio in multiple ways. Examples include: a more data-driven space optimization strategy, mobile solutions to streamline facility workloads, and the ability to mitigate risks through a robust capital projects process.

How does an IWMS help me create a more engaging workplace experience?

As more digitally savvy employees join the workforce, they’re redefining the workplace experience. To help customers meet these new expectations, IBM TRIRIGA addresses three key components: space management, workplace services and user interactions.