Feature spotlights

Personalized technical advice

A TM1 Specialist will contact you by phone and provide personalized guidance or answer questions not typically supported by your base contract to help optimize your Planning Analytics configuration.

Flexible support

Provides a flexible solution for root cause analysis of critical problems, advice to minimize disruptions and proactive guidance on optimizing your configuration.

Engage with a Support Specialist

Engage with a Planning Analytics Specialist for remote tactical advice and troubleshooting tips for optimizing your configuration. After gaining an understanding of your business configuration and requirements, a Specialist will provide advice on new product features and common problems to avoid. Additionally, they provide troubleshooting support, configuration assistance and share best practices to help you to achieve your desired business outcomes.

Block hours of support

Purchased in 8-hour blocks, a Planning Analytics Specialist remotely reviews your configuration and provides enhanced technical support to supplement your in-house skills.

Technical details

Software requirements

Support Value Add Offering for Planning Analytics Configuration require that you acquire and maintain for the duration of the contract period a software subscription and support contract through the IBM International Passport Advantage program (or other appropriate IBM agreement) covering the Software license for which the IBM Support Value Add offering is being purchased for.

    Hardware requirements

    There are no hardware requirements for IBM Support Value Add Offering for Planning Analytics Configuration Assistance.

      Technical specifications

      Tap into IBM’s deep knowledge by talking directly with a Support Specialist to help resolve complex issues or to gain advice to optimize your configuration. At a mutually agreed time, a Support Specialist will engage remotely with you to review your Planning Analytics configuration and provide personalized support guidance that is not typically covered by standard Support.