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How Watson Discovery helps ContractPodAi provide legal excellence
IBM Watson Discovery speeds contract renewal time by 50% IBM Watson Assistant helps counsel find ...
The COVID-19 pandemic has supercharged AI for telcos
While IBM was initially concerned the COVID-19 pandemic would bring operations to a screeching halt, we’ve observed quite the opposite for telcos. Last year was a turning point for AI in the telco industry, which was faced with increasing bandwidth...
How Watson Assistant helps clients stay compliant in regulated industries
When selecting a conversational AI platform for use in a regulated industry, remember that cutting ...
How York University provides instant, personalized self-service to 50,000 students
York University needed to make a deeper personal connection with its students — all 50,000 of them...
How Cardinal Health started small and scaled fast to improve customer experience and reduce costs
Cardinal Health, Inc. is a global health care services company. Its mission is to remove healthcare ...
From the Data and AI Expert Labs: Invest in teams, not just technology
Understand that when you transform your day-to-day operations, breaking systems so you can put them ...
From the Data and AI Expert Labs: Break open your processes
Today, I want to reinforce that you shouldn’t rely on a compelling incident. You don’t need to wait until a system breaks to make it better. A great example is the Interactive Voice Response systems (IVR) that are pretty standard in customer ...
From the Data and AI Expert Labs: It’s not whether you adopt AI. It’s when.
You wouldn’t be reading this if you didn’t have the sense that AI is the future. But the breadth...
Watson Assistant improves intent detection accuracy, leads against AI vendors cited in published study
Have you ever used a chatbot to get help? If you have, chances are that you’re all too familiar ...
