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The COVID-19 pandemic has supercharged AI for telcos
While IBM was initially concerned the COVID-19 pandemic would bring operations to a screeching halt, we’ve observed quite the opposite for telcos. Last year was a turning point for AI in the telco industry, which was faced with increasing bandwidth...
The four keys to trustworthy AI
Artificial intelligence is a major factor in people’s lives. It influences who gets a loan, how companies hire and compensate employees, how customers are treated, even where infrastructure and aid are allocated. It is already deeply embedded in ...
How Watson Assistant helps clients stay compliant in regulated industries
When selecting a conversational AI platform for use in a regulated industry, remember that cutting ...
How York University provides instant, personalized self-service to 50,000 students
York University needed to make a deeper personal connection with its students — all 50,000 of them...
How IBM Watson is helping clients build trust in data, models and processes
Through my role as Chief AI Officer at IBM, I have the privilege of working with organizations to ...
How Cardinal Health started small and scaled fast to improve customer experience and reduce costs
Cardinal Health, Inc. is a global health care services company. Its mission is to remove healthcare ...
Independent study finds IBM Watson Discovery customers can accrue $6.13M in benefits
The impact of natural language processing March 2021 saw the release of a commissioned study ...
From the Data and AI Expert Labs: Invest in teams, not just technology
Understand that when you transform your day-to-day operations, breaking systems so you can put them ...
From the Data and AI Expert Labs: Break open your processes
Today, I want to reinforce that you shouldn’t rely on a compelling incident. You don’t need to wait until a system breaks to make it better. A great example is the Interactive Voice Response systems (IVR) that are pretty standard in customer ...
