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The COVID-19 pandemic has supercharged AI for telcos
While IBM was initially concerned the COVID-19 pandemic would bring operations to a screeching halt, we’ve observed quite the opposite for telcos. Last year was a turning point for AI in the telco industry, which was faced with increasing bandwidth...
From the Data and AI Expert Labs: Invest in teams, not just technology
Understand that when you transform your day-to-day operations, breaking systems so you can put them ...
From the Data and AI Expert Labs: Break open your processes
Today, I want to reinforce that you shouldn’t rely on a compelling incident. You don’t need to wait until a system breaks to make it better. A great example is the Interactive Voice Response systems (IVR) that are pretty standard in customer ...
From the Data and AI Expert Labs: It’s not whether you adopt AI. It’s when.
You wouldn’t be reading this if you didn’t have the sense that AI is the future. But the breadth...
