call centers

How to increase customer satisfaction with artificial intelligence in your contact center

August 7, 2019 | Discovery and Exploration

81% of customers are willing to leave a brand after a single bad experience. The good news is 77% of customers have improved perceptions of a business after chatting with them online. Learn more about the evolution of contact centers. ...read more


The code of ethics for AI and chatbots that every brand should follow

October 15, 2017 | AI for the Enterprise, Conversational Services, Developers

While chatbots continue to grow in popularity, businesses often overlook important issues related to morals and ethics of chatbots and AI. Customers need to know when they are communicating with a machine, and that brands will protect their privacy and data in today’s interconnected world. ...read more