term: watson discovery

From RoboChat to RoboBrain: UBank uses Watson to enhance customer satisfaction

October 8, 2018 | Conversational Services, Discovery and Exploration

With the power of Watson Assistant, RoboChat responds to customer queries on 40 core home loan topics, along with hundreds more associated questions. Initially trained on data collected from customer questions submitted through UBank's LiveChat experience, RoboChat continues to learn as more customers engage with it. ...read more

AIconics names IBM Watson Best Innovator in Natural Language Processing

October 5, 2018 | Discovery and Exploration

On September 18, the worlds’ only independently judged enterprise AI awards –the AIconics–named Watson Discovery the winner for “Best Innovation in NLP.” NLP, or Natural Language Processing is the area of computer science and artificial intelligence that focuses on the interaction between computers and human languages. ...read more

Voxpopme speeds video-based market research with Watson Natural Language Understanding

September 28, 2018 | Discovery and Exploration

Market researchers who work with video feedback, rather than text-based survey responses, spend hours analyzing video footage. Imagine if they could not only understand what respondents in the videos say but also what they think and feel about your products and services, instantly, without watching even a single second of video. That’s what Voxpopme is able to accomplish, with the help of IBM Watson. ...read more

Introducing Watson Discovery for Salesforce: An AI-powered insight engine for CRM

September 25, 2018 | Discovery and Exploration

IBM is announcing Watson Discovery for Salesforce, which marries the intelligent, customer-centric power of the Salesforce Platform with Watson's industry-leading NLP and domain mastery to create an AI-powered insight engine to help customer service agents resolve complicated cases. Watson Discovery for Salesforce – which will be unveiled at Dreamforce – is the first Watson product available on Salesforce’s AppExchange. ...read more

Clearscope makes it easy to improve organic search with Watson AI

September 10, 2018 | AI for the Enterprise

Clearscope is able to use IBM Watson to reverse engineer the search engine process so content marketers can understand the key concepts surrounding the topics they want to write about, without having to duplicate content or resort to keyword stuffing. ...read more

Increasing productivity: IBM ranked leader in AI-based text analytics platforms by Forrester Wave

July 12, 2018 | AI for the Enterprise, Discovery and Exploration, News and Updates

IBM has been named a leader in AI-Based Text Analytics Platforms by The Forrester Wave ™, Forrester's rigorous evaluation of vendors in a software, hardware, or services market. Watson Discovery, Watson Explorer, and Watson Natural Language Understanding’s strengths and weaknesses were assessed alongside seven other providers. ...read more

How an IBM Watson engineer is harnessing the power of AI for the greater good

June 29, 2018 | Trends and Profiles

Nisarga Markandaiah, a member of the IBM Watson team, shares insight on her role as a natural language processing and machine learning software engineer, and how she’s focused on building the technologies that are shaping the world for tomorrow. ...read more

Faster data discovery and access – Forrester Names IBM a Leader in Machine Learning Data Catalogs

June 25, 2018 | AI for the Enterprise

IBM Watson Knowledge Catalog was recently recognized by Forrester as a Leader in: “The Forrester Wave™: Machine Learning Data Catalogs, Q2 2018.” IBM’s MLDC offering, Watson Knowledge Catalog, is a powerful tool that developers and data scientists can use to index all the available data sets in their business. ...read more

Watson Solutions for Salesforce – AI solutions for your customer service and sales needs

June 25, 2018 | AI for the Enterprise, With Watson

Keeping customers happy, and maintaining a streamlined customer service process is more important than ever. AI-solutions have proven extremely valuable in mitigating the pitfalls of customer-service, especially when a business is using Salesforce to manage their customer relationships. ...read more