IBM Watson Assistant gets smarter and faster, making customer service a breeze

June 20, 2019 | AI for the Enterprise, Conversational Services

We're excited to announce new Watson Assistant features that are designed to change the way businesses interact with their users. Watson Assistant not only helps answer customer questions quickly and accurately, but it also ensures that employees are empowered to do their jobs efficiently. ...read more


Behind the Code: Meet Laura Chiticariu

June 18, 2019 | Trends and Profiles

An IBMer for over a decade, Laura Chiticariu has played a significant role in developing AI technology for the company, particularly in Natural Language Processing. Now a Chief Architect of Knowledge and Language Foundation for IBM Watson and Cloud, she is diving deeper into the exploration of NLP and further build out its capabilities. Learn more about Laura and her journey in the latest edition of our “Behind the Code” series. ...read more


IBM Watson Women in AI event recap

June 12, 2019 | Trends and Profiles

Yesterday, we announced IBM's list of 40 Women in AI leaders. 30 of these women are joining us in New York today to participate in the New York Times Summit and will receive honor and recognition from us during a special IBM reception and ceremony. ...read more


Forrester names IBM Watson Discovery a leader in AI search

June 12, 2019 | Discovery and Exploration, News and Updates

IBM Watson Discovery is named a 'Leader' in “The Forrester Wave™ Cognitive Search Q2 2019" report. Watson Discovery, IBM’s AI search engine that specializes in extracting answers from complex business documents, received the highest scores possible in the information ingestion, intent intelligence, relevancy intelligence and tuning tools criteria; capabilities which we believe offer companies augmented AI to significantly improve the quality of enterprise search results, enabling smarter decision-making. ...read more


Has AI raised the ceiling with marketing? An interview with Kate Bradley Chernis & Joey Camire

May 11, 2019 | AI, Think Leaders

Has AI raised the floor but not the ceiling with marketing? Have we over-indexed on having content at scale? And is there a way for marketers to understand when hyper-personalization will cross the line into creepiness? In this episode of thinkPod, we are joined by Kate Bradley Chernis (Founder & CEO of Lately) and Joey Camire (principal & founding team of Sylvain Labs). ...read more


Building bots with empathy requires finding the right balance

May 6, 2019 | AI, Conversational Services

Research indicates people are more likely to disclose sensitive information anonymously to an AI interface than a human-operated virtual therapy platform. Learn more about how one company has built an empathetic bot to assist with mental health services. ...read more


Balancing personalization with brand consistency: Podcast interview with Tameka Vasquez & Oliver Christie

April 30, 2019 | AI for the Enterprise, Think Leaders

In this episode of thinkPod, we are joined by Tameka Vasquez (marketing strategist and professor) and Oliver Christie (futurist and founder of Foxy Machine). We talk to Tameka and Oliver about creating customer experiences that resonate, the beauty of simplicity and being jargon-free, and whether or not AI will replace human creativity with marketing. We also tackle whether marketers have been tone deaf and the difficulties of hyper personalization. ...read more


Behind the Code: Meet Bill Higgins

April 29, 2019 | Developers

We're excited to kick off a new series for the Watson blog, focusing on AI and the developers at IBM Watson. AI is one of the hottest topics in tech, and we want to take a deep dive into AI, but more importantly, for you to get to know the people that help bring Watson to life. To kickoff the series, meet Bill Higgins, distinguished engineer, AI for developers, data and AI.  ...read more


Fuzzy or Techie?! Why AI needs more interdisciplinary thinkers

April 26, 2019 | Think Leaders

Does AI need more fuzzy thinkers? How can we increase interdisciplinary perspectives in emerging tech? Can an interdisciplinary lens help us better foresee unintended consequences? In this episode of thinkPod, we are joined by Scott Hartley (author of The Fuzzy and The Techie: Why Liberal Arts Will Rule the Digital World) and interdisciplinary artist Carla Gannis. ...read more