October 11, 2017

Top 3 sessions to attend at the virtual summit on the future of call centers

Call centers are falling behind expectations as consumers increasingly expect a consistent and cohesive brand experience across channels. Integrating AI and chatbots can help transform your customer service operations from voice to digital, delivering seamless experiences across channels. Attend our Virtual Summit to learn more.

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September 26, 2017

Announcing new service changes and upgrades to Watson Tone Analyzer

We're excited to announce new changes to the Watson Tone Analyzer service that reflect user feedback. Three key changes include removing social tones, combining anger and disgust tones and outputting only dominant tones for text. These changes are active as of September 25. Learn more.

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September 21, 2017

Why Watson? More accuracy. Less training time. Insanely better CX results

Nearly 80% of contact centers say their current customer service systems won’t meet their future needs. Learn how Max Kelsen is using AI to shine a light on customers’ dark data to help them realize greater value from their entire data berg, not just the tip, creating custom knowledge domains 66% faster and with 97% accuracy.

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September 19, 2017

IBM Study – C-Suite innovators say AI will make biggest impact on personalizing customer experience

We interviewed 3,000 C-suite executives in 20 industries and 90 countries to understand their approach to AI. More than half of them believe AI gives them a competitive advantage by improving customer experience. To compete, organizations are “rewiring” their operating models for speed and responsiveness.

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September 11, 2017

Hiring Heroes: How Woodside Energy works with IBM Watson

Key points: – Woodside Energy has been working with Watson to make decades of expertise available to its engineers. – Watson ingested the equivalent of 600,000 pages of information, or 30 years of knowledge – Watson helped reduce the time spent searching for expert knowledge by 75% Learn more   Woodside Energy is Australia’s largest […]

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September 1, 2017

How Watson is putting data at the heart of the US Open experience for millions of fans

IBM Watson is working with the US Open to deliver millions of fans with new levels of engagement and experiences. Fans can access real-time scores, analysis, statistics and video highlights across digital platforms powered by Watson. The tournament’s mobile app featuring Watson's Conversation API, enables fans to ask logistical questions in natural language, discover who is playing on what court, who won and more.

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August 18, 2017

Bolton College used IBM Watson to build a virtual assistant that enhances teaching, learning and information access

Bolton College in the United Kingdom used Watson Conversation service to build "Ada," a virtual assistant that enhances teaching, learning and student access to information. The chatbot can already respond to over 2,000 questions across multiple domains. With this implementation the college is shaping how students learn, while saving money.

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August 14, 2017

How Watson AI is helping companies stay ahead of hackers and cybersecurity attacks

Cybercrime is projected to cause $6 trillion in damages by 2021. There is no way to manually read and analyze the huge volumes of unstructured data that security analysts need to process. Watson's AI allows systems to continuously learn by constantly analyzing billions of data points to detect patterns and even predict attacks before they occur, helping clients analyze threats up to 50% faster.

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August 10, 2017

Building better chatbots: Two questions to ask before you get started

Chatbots are the new apps, offering scalable, instantaneous, 24x7 interaction that is difficult to achieve with human agents. Learn how an IBMer built a chatbot that could answer questions about herself — an interactive, conversational resumé of sorts. Through trial and error, she found two important considerations to take into account when building a chatbot.

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