October 3, 2018

Advanced conversational AI concepts

Creating a conversational AI solution that can engage with your consumers is only half the battle. Learn how to build a virtual assistant that goes above and beyond. Our latest blog highlights some advanced conversational concepts that will allow you to create more natural conversation with your end users.

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September 28, 2018

Voxpopme speeds video-based market research with Watson Natural Language Understanding

Market researchers who work with video feedback, rather than text-based survey responses, spend hours analyzing video footage. Imagine if they could not only understand what respondents in the videos say but also what they think and feel about your products and services, instantly, without watching even a single second of video. That’s what Voxpopme is able to accomplish, with the help of IBM Watson.

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September 25, 2018

Introducing Watson Discovery for Salesforce: An AI-powered insight engine for CRM

IBM is announcing Watson Discovery for Salesforce, which marries the intelligent, customer-centric power of the Salesforce Platform with Watson's industry-leading NLP and domain mastery to create an AI-powered insight engine to help customer service agents resolve complicated cases. Watson Discovery for Salesforce – which will be unveiled at Dreamforce – is the first Watson product available on Salesforce’s AppExchange.

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September 21, 2018

Announcing the AI solution with voice for contact centers

IBM Customer Care Voice Agent is easy to set up and connect to existing call center infrastructure or telephone networks. That's part of the reason Forrester named IBM Watson Assistant the leader in their report, “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018.”

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September 19, 2018

It’s time to start breaking open the black box of AI

At IBM, we’ve seen our customers use AI as a catalyst to reimaging their workflows – transforming how customer call centers operate, how people complete their taxes, and how legal professionals make data privacy compliance decisions. However, many organizations still continue to struggle in deploying their AI into production environments across their existing applications. For AI […]

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September 12, 2018

6 steps to successful conversational design

Conversational design is the process of planning for the needs of your users, building dialogue for them to respond, crafting the flow of typical conversations, writing responses and creating opportunities for your AI assistant to learn and grow with your organization.

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September 10, 2018

Clearscope makes it easy to improve organic search with Watson AI

Clearscope is able to use IBM Watson to reverse engineer the search engine process so content marketers can understand the key concepts surrounding the topics they want to write about, without having to duplicate content or resort to keyword stuffing.

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September 7, 2018

IBM named a “Leader” in Forrester Predictive Analytics and Machine Learning report

Watson Studio was named a “Leader” in the Forrester Q3 2018 Wave report on Multimodal Predictive Analytics And Machine Learning Solutions. According to the Forrester report, IBM Watson Studio is a “perfectly balanced PAML solution for enterprise data science teams.

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September 5, 2018

How conversational AI concepts enrich customer service interactions

Conversational AI  allows for nuanced interactions which are more human-like than typical chatbots. To learn how to get started building a conversational AI solution for your business, register for the IBM Masterclass: Core Conversational AI Concepts.

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