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Watson Assistant now equipped with new options to help businesses transform customer service

IBM’s virtual agent, Watson Assistant, is now available with an add-on option that is designed to ...

How Telstra built an AI virtual assistant for HR

After transforming its customer service with virtual assistants, Australia’s largest telco is turning its attention to human resources, another sector ripe for AI disruption. Telstra provides services to millions of customers across 20 countries, ...

How Watson Discovery helps ContractPodAi provide legal excellence

IBM Watson Discovery speeds contract renewal time by 50% IBM Watson Assistant helps counsel find ...

How Watson Assistant helps clients stay compliant in regulated industries

When selecting a conversational AI platform for use in a regulated industry, remember that cutting ...

How York University provides instant, personalized self-service to 50,000 students

York University needed to make a deeper personal connection with its students — all 50,000 of them...

The 4 key elements missing from your conversational AI strategy

In 2021, enterprises who wish to implement a chatbot, virtual agent, or conversational AI have no ...

How Cardinal Health started small and scaled fast to improve customer experience and reduce costs

Cardinal Health, Inc. is a global health care services company. Its mission is to remove healthcare ...

Watson Assistant improves intent detection accuracy, leads against AI vendors cited in published study

Have you ever used a chatbot to get help? If you have, chances are that you’re all too familiar ...

How GlaxoSmithKline launched 16 virtual assistants in 10 months with Watson Assistant

GSK is a global pharmaceutical company that researches, develops, and manufactures innovative ...