Trends and Profiles

August 29, 2018

Meet the faces behind conversational AI

Who are the faces behind successful AI assistants? Meet one of them: creative writer for conversational AI Maya Hausammann, who crafts responses for Autodesk’s Virtual Assistant, AVA.

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August 23, 2018

Preparing for AI jobs: Why Nanodegrees are the future of education

An increasing number of people are opting for specialized online programs to help them transition to AI careers. Nanodegrees launched by Udacity cover many technology areas such as AI or data science and are taught by active industry thought leaders.

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June 29, 2018

How an IBM Watson engineer is harnessing the power of AI for the greater good

Nisarga Markandaiah, a member of the IBM Watson team, shares insight on her role as a natural language processing and machine learning software engineer, and how she’s focused on building the technologies that are shaping the world for tomorrow.

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May 30, 2018

Showing by telling: How this IBM engagement leader helps people see the future with Watson

A profile of IBMer Rachel Liddell who helps business leaders and influencers understand how Watson will change their organizations, their communities – and their lives – by telling stories about the real impact and exciting possibilities of AI.

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April 24, 2018

Decoding the brain: aiding developers with Watson

Anamita Guhagrew has combined her aptitude for technology —along with her passion for understanding the human mind —to create the tools developers rely on to change the world with Watson. We chat with her about her unique background, path in the Valley and how she sees AI changing the world, one decision at a time.

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March 28, 2018

How Watson ushers creativity through collaboration

With over 35 patents, Kelly Abuelsaad has always had a passion for creating, whether she’s been playing guitar or finding a new way to apply technology to everyday tasks. Kelly is a member of the IBM Watson and Cloud Platform team, where she helps bring AI to clients via the cloud.

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February 28, 2018

Redefining How We “Get it Done” With Watson

As part of the Visual Recognition team, Allie Miller is shaping the future of the Watson technologies that help businesses understand the context of their images, leading to the discovery of actionable insight. Go behind-the-scenes to learn more about Allie and her journey into AI.

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November 16, 2017

Get the Forrester Report on how to make customer service smarter, faster and more cost effective

Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic.

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October 23, 2017

Top 7 trends for enterprise call centers and customer service in 2018

The call center space is a significant, growing opportunity, and a powerful tool to transform the success of a brand in today's digital world where customers expect responses 24x7x365. AI and cognitive technologies — notably, chatbot technologies — are dominating the conversation as one of the more interesting disruptors at play. Here are 7 trends we expect to see at enterprise call centers in 2018.

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