Anamita Guhagrew has combined her aptitude for technology —along with her passion for understanding the human mind —to create the tools developers rely on to change the world with Watson. We chat with her about her unique background, path in the Valley and how she sees AI changing the world, one decision at a time.
With over 35 patents, Kelly Abuelsaad has always had a passion for creating, whether she’s been playing guitar or finding a new way to apply technology to everyday tasks. Kelly is a member of the IBM Watson and Cloud Platform team, where she helps bring AI to clients via the cloud.
As part of the Visual Recognition team, Allie Miller is shaping the future of the Watson technologies that help businesses understand the context of their images, leading to the discovery of actionable insight. Go behind-the-scenes to learn more about Allie and her journey into AI.
Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic.
The call center space is a significant, growing opportunity, and a powerful tool to transform the success of a brand in today's digital world where customers expect responses 24x7x365. AI and cognitive technologies — notably, chatbot technologies — are dominating the conversation as one of the more interesting disruptors at play. Here are 7 trends we expect to see at enterprise call centers in 2018.
Bolton College used IBM Watson to build a virtual assistant that enhances teaching, learning and information access
Bolton College in the United Kingdom used Watson Conversation service to build "Ada," a virtual assistant that enhances teaching, learning and student access to information. The chatbot can already respond to over 2,000 questions across multiple domains. With this implementation the college is shaping how students learn, while saving money.
ABC recently profiled 13-year-old Canadian tech prodigy Tanmay Bakshi who started using computers at five, launched his first app at nine, and has been working with IBM's cognitive APIs for a few years now. In 2013 he built "tTables," an app to help kids learn multiplication, a huge achievement for a child who loves to code but is largely self-taught.
Cognitive computing is already redefining the retail industry worldwide. 91% of retail executives familiar with cognitive computing believe it will play a disruptive role in their organization. Opportunities for cognitive insights in the retail industry will continue to grow in the near future. Learn more.
Watson helps ad agency Rocket Fuel interpret millions of articles to identify sentiment, and negative and positive keywords, transforming millions of data points into predictive marketing intelligence, and improving brand safety and ad performance.