Trends and Profiles

November 16, 2017

Get the Forrester Report on how to make customer service smarter, faster and more cost effective

Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic.

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October 23, 2017

Top 7 trends for enterprise call centers and customer service in 2018

The call center space is a significant, growing opportunity, and a powerful tool to transform the success of a brand in today's digital world where customers expect responses 24x7x365. AI and cognitive technologies — notably, chatbot technologies — are dominating the conversation as one of the more interesting disruptors at play. Here are 7 trends we expect to see at enterprise call centers in 2018.

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August 18, 2017

Bolton College used IBM Watson to build a virtual assistant that enhances teaching, learning and information access

Bolton College in the United Kingdom used Watson Conversation service to build "Ada," a virtual assistant that enhances teaching, learning and student access to information. The chatbot can already respond to over 2,000 questions across multiple domains. With this implementation the college is shaping how students learn, while saving money.

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July 26, 2017

Meet the 13-year-old prodigy taking IBM and artificial intelligence by storm

ABC recently profiled 13-year-old Canadian tech prodigy Tanmay Bakshi who started using computers at five, launched his first app at nine, and has been working with IBM's cognitive APIs for a few years now. In 2013 he built "tTables," an app to help kids learn multiplication, a huge achievement for a child who loves to code but is largely self-taught.

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July 26, 2017

How cognitive computing will revolutionize the retail industry

Cognitive computing is already redefining the retail industry worldwide. 91% of retail executives familiar with cognitive computing believe it will play a disruptive role in their organization. Opportunities for cognitive insights in the retail industry will continue to grow in the near future. Learn more.

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July 11, 2017

AI-to-AI communication improves advertising performance and media-buying efficiencies

Watson helps ad agency Rocket Fuel interpret millions of articles to identify sentiment, and negative and positive keywords, transforming millions of data points into predictive marketing intelligence, and improving brand safety and ad performance.

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June 2, 2017

IBM engineer Rama Akkiraju featured on list of top 20+ leading women in AI research

Very few earn the title of “Distinguished Engineer and Master Inventor” at IBM, but Rama Akkiraju’s contributions warrant the distinction. Akkiraju's teams are responsible for many of Watson cognitive services and leverage AI, psychology, sociology, decision theory and consumer behavior.

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February 10, 2017

AI Influencers 2017: Top 30 people in AI you should follow on Twitter

Artificial intelligence has been a dream in technology ever since Alan Turing first wrote his seminal paper, Computing Machinery and Intelligence, Now, thanks to advances in hardware power and algorithm design, AI is a growth industry – and it has no shortage of vocal advocates. These are some of the most vocal and influential leaders […]

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March 25, 2016

A day in the life: Reah Miyara, Watson Life Software Engineer

“Disruptive” is a term that gets bandied about a lot in the tech industry. Every startup du jour slaps the label on their product or service, even when what they’re offering isn’t all that innovative or groundbreaking. But when your technology is truly disruptive—when it has the potential to change society for the better—it can inspire […]

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