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Preparing for AI jobs: Why Nanodegrees are the future of education

An increasing number of people are opting for specialized online programs to help them transition to...

10 reasons why AI-powered, automated customer service is the future

From improvements in loyalty and brand reputation to new revenue streams, the pathway to real-time ...

Advancing customer service with Watson Engagement Advisor

We’ve all been there. The Internet goes down. Your bank card stops working. Or maybe your ‘go-to’ login is no longer a ‘go-to’. Whether you’re the one making the call or the company fielding the call, there’s one thing that ...

Using targeted marketing to improve the shopping experience

Over the past decade and a half, successful web retailers have been able to tailor their marketing toward the individual consumer, providing a level of personalization all shoppers—both offline and on—have come to expect as standard across the ...

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