News and Updates

How conversational AI concepts enrich customer service interactions

September 5, 2018 | AI for the Enterprise, Conversational Services, News and Updates

Conversational AI  allows for nuanced interactions which are more human-like than typical chatbots. To learn how to get started building a conversational AI solution for your business, register for the IBM Masterclass: Core Conversational AI Concepts. more

Meet the faces behind conversational AI

August 29, 2018 | AI for the Enterprise, News and Updates, Trends and Profiles

Who are the faces behind successful AI assistants? Meet one of them: creative writer for conversational AI Maya Hausammann, who crafts responses for Autodesk’s Virtual Assistant, AVA. more

Getting started with conversational AI

August 22, 2018 | AI for the Enterprise, Conversational Services, News and Updates

In episode 2 of the Watson Masterclass, Lakisha Hall will discuss the foundations of the conversational AI journey and dive deeper into how to create your strategy, build your team and prepare your data. more

Watson powers US Open experiences for millions of tennis fans

August 20, 2018 | News and Updates

Watson’s technology is empowering the USTA digital teams to deliver the most exciting tournament moments faster than ever. The all-new “AI Highlights from Watson” – a suite of powerful AI solutions on the IBM cloud – is reinventing the highlights production process allowing the USTA to release highlights within minutes of a matches conclusion. more

Beyond the chatbot: Why conversational AI is crucial to your business

August 20, 2018 | Conversational Services, News and Updates, Watson APIs

Learn conversational AI use cases, how to scale AI across your organization, and how to prove value when planning for and developing your solution. more

Deep learning in the real world

July 26, 2018 | News and Updates

IBM experts discuss the latest trends in machine learning and how businesses are applying deep learning to real-world use cases. Understand the importance of equipping your data science teams with the tools they need to build powerful models in an accessible, open AI environment. more

Building trust in the age of AI – How businesses can build fairness into their machine learning models

July 16, 2018 | AI, AI for the Enterprise, News and Updates...

Every organization that develops or uses AI, or hosts or processes data, must do so in ways that allow them to rationalize the decisions or recommendations in a way that is easily consumable. Let's examine Forrester's recommendations how organizations can leverage AI for the good of humankind, while avoiding the ethical pitfalls associated with perceived discrimination. more

Increasing productivity: IBM ranked leader in AI-based text analytics platforms by Forrester Wave

July 12, 2018 | AI for the Enterprise, Discovery and Exploration, News and Updates

IBM has been named a leader in AI-Based Text Analytics Platforms by The Forrester Wave ™, Forrester's rigorous evaluation of vendors in a software, hardware, or services market. Watson Discovery, Watson Explorer, and Watson Natural Language Understanding’s strengths and weaknesses were assessed alongside seven other providers. more

How Watson Education, Scholastic and Edmodo are using AI to close the learning gap

June 26, 2018 | AI, News and Updates

IBM is excited to announce two new collaborations with Scholastic and Edmodo. Expanding our reach in this way will give educators the resources they need to ensure that there is no gap between what a student is expected to learn and what he or she has actually learned. more