News and Updates

September 12, 2018

6 steps to successful conversational design

Conversational design is the process of planning for the needs of your users, building dialogue for them to respond, crafting the flow of typical conversations, writing responses and creating opportunities for your AI assistant to learn and grow with your organization.

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September 7, 2018

IBM named a “Leader” in Forrester Predictive Analytics and Machine Learning report

Watson Studio was named a “Leader” in the Forrester Q3 2018 Wave report on Multimodal Predictive Analytics And Machine Learning Solutions. According to the Forrester report, IBM Watson Studio is a “perfectly balanced PAML solution for enterprise data science teams.

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September 5, 2018

How conversational AI concepts enrich customer service interactions

Conversational AI  allows for nuanced interactions which are more human-like than typical chatbots. To learn how to get started building a conversational AI solution for your business, register for the IBM Masterclass: Core Conversational AI Concepts.

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August 29, 2018

Meet the faces behind conversational AI

Who are the faces behind successful AI assistants? Meet one of them: creative writer for conversational AI Maya Hausammann, who crafts responses for Autodesk’s Virtual Assistant, AVA.

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August 22, 2018

Getting started with conversational AI

In episode 2 of the Watson Masterclass, Lakisha Hall will discuss the foundations of the conversational AI journey and dive deeper into how to create your strategy, build your team and prepare your data.

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August 20, 2018

Watson powers US Open experiences for millions of tennis fans

Watson’s technology is empowering the USTA digital teams to deliver the most exciting tournament moments faster than ever. The all-new “AI Highlights from Watson” – a suite of powerful AI solutions on the IBM cloud – is reinventing the highlights production process allowing the USTA to release highlights within minutes of a matches conclusion.

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August 20, 2018

Beyond the chatbot: Why AI in customer service will be crucial to your business

In episode 1 of the Masterclass, you will learn about conversational AI use cases, how to scale AI across your organization, and how to prove value when planning for and developing your solution.

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July 26, 2018

Deep Learning in the Real World

IBM experts discuss the latest trends in machine learning and how businesses are applying deep learning to real-world use cases. Understand the importance of equipping your data science teams with the tools they need to build powerful models in an accessible, open AI environment.

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July 16, 2018

Building trust in the age of AI – How businesses can build fairness into their machine learning models

Every organization that develops or uses AI, or hosts or processes data, must do so in ways that allow them to rationalize the decisions or recommendations in a way that is easily consumable. Let's examine Forrester's recommendations how organizations can leverage AI for the good of humankind, while avoiding the ethical pitfalls associated with perceived discrimination.

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