News and Updates

March 20, 2019

Planning your data-driven AI journey

As you’ve seen and heard at Elevate: AI, this is an exciting time in artificial intelligence – especially in terms of what it can do in business. As more and more enterprises are embarking on their AI journeys, one of the biggest challenges we’re seeing is making sense of the massive amounts of digitized data being produced every day. This is relevant to businesses of all sizes and from all sectors – and we in marketing are certainly no exception.

Continue reading

February 25, 2019

Serving society ethically in the age of Artificial Intelligence

This week, Ethisphere Institute announced its 2019 list of the World’s Most Ethical Companies—and IBM is one of the few leading companies in the information and technology services category to receive the award. This recognition highlights companies like IBM, working with partners and clients to do the right thing, by operating with integrity every day.

Continue reading

March 20, 2019

Introducing Watson Assistant Plus pricing plan and new powerful features

IBM Watson is expanding Watson Assistant’s capabilities to create personalized interactions and effortless experiences for end users. Today, we announced the new Watson Assistant Plus Pricing Plan for businesses. The Plus Plan introduces a new user-based pricing metric (Monthly Conversing Users or MCU), which will help business grow their virtual assistants without needing to worry about the quantity of messages each end user is sending to the system.

Continue reading

November 6, 2018

VMware Global Services chooses IBM Watson to improve customer service

At VMworld 2018 Europe, we are proud to announce that VMWare is integrating Watson across its support portals to transform customer support. Using artificial intelligence capabilities from Watson Assistant and Watson Machine Learning, VMware clients needing technical support can get a better support experience, helping them rapidly go from case submission to technical solution.

Continue reading

October 15, 2018

IBM Watson OpenScale: Operate and automate AI with trust

AI OpenScale allows businesses to operate and automate AI at scale – irrespective of how the AI was built and where it runs. Bridging the gap between the teams that operate AI and those that manage business applications, AI OpenScale provides businesses with confidence in AI decisions.

Continue reading

September 12, 2018

6 steps to successful conversational design

Conversational design is the process of planning for the needs of your users, building dialogue for them to respond, crafting the flow of typical conversations, writing responses and creating opportunities for your AI assistant to learn and grow with your organization.

Continue reading

September 7, 2018

IBM named a “Leader” in Forrester Predictive Analytics and Machine Learning report

Watson Studio was named a “Leader” in the Forrester Q3 2018 Wave report on Multimodal Predictive Analytics And Machine Learning Solutions. According to the Forrester report, IBM Watson Studio is a “perfectly balanced PAML solution for enterprise data science teams.

Continue reading

September 5, 2018

How conversational AI concepts enrich customer service interactions

Conversational AI  allows for nuanced interactions which are more human-like than typical chatbots. To learn how to get started building a conversational AI solution for your business, register for the IBM Masterclass: Core Conversational AI Concepts.

Continue reading

August 29, 2018

Meet the faces behind conversational AI

Who are the faces behind successful AI assistants? Meet one of them: creative writer for conversational AI Maya Hausammann, who crafts responses for Autodesk’s Virtual Assistant, AVA.

Continue reading