News and Updates

September 19, 2017

IBM Study – C-Suite innovators say AI will make biggest impact on personalizing customer experience

We interviewed 3,000 C-suite executives in 20 industries and 90 countries to understand their approach to AI. More than half of them believe AI gives them a competitive advantage by improving customer experience. To compete, organizations are “rewiring” their operating models for speed and responsiveness.

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September 1, 2017

How Watson is putting data at the heart of the US Open experience for millions of fans

IBM Watson is working with the US Open to deliver millions of fans with new levels of engagement and experiences. Fans can access real-time scores, analysis, statistics and video highlights across digital platforms powered by Watson. The tournament’s mobile app featuring Watson's Conversation API, enables fans to ask logistical questions in natural language, discover who is playing on what court, who won and more.

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August 7, 2017

Australian startup Oovvuu defies shrinking advertising revenue challenges with Watson

In the fight against shrinking ad dollars, fake news, ever smaller editorial and news staff and increasingly dominant social media platforms, Oovvuu is using Watson to better connect viewers to the most relevant video and news content, generating valuable new advertising revenues for media and news organizations. Their platform can match up to 1000 videos to relevant news articles in less than a second — a 2400% increase over manual methods.

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July 20, 2017

Watch your tone! IBM expands on Watson’s tone sensitivity for customer service applications

Watson's Tone Analyzer API is expanding its emotional understanding to help businesses better solve customer engagement challenges. The new feature detects frustration, satisfaction, excitement, politeness, impoliteness, sadness and sympathy.

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June 2, 2017

IBM engineer Rama Akkiraju featured on list of top 20+ leading women in AI research

Very few earn the title of “Distinguished Engineer and Master Inventor” at IBM, but Rama Akkiraju’s contributions warrant the distinction. Akkiraju's teams are responsible for many of Watson cognitive services and leverage AI, psychology, sociology, decision theory and consumer behavior.

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May 10, 2017

Chatbots for customer service will help businesses save $8 billion per year

A new study releases this week estimates that that chatbots will help businesses save more than $8 billion per year by 2022, which is a huge increase from the $20 million estimated for this year. In 2022, the success rate of bot interactions in healthcare sector will increase from the current 12% to over 75%, and in the banking sector this will climb to 90%.

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May 9, 2017

Worried you’ll miss the perfect opportunity or looming risks? We have a solution for that

Watson Company Profiler helps business professionals across industries streamline how they analyze companies to identify opportunities, threats and new competitors. It brings together reliable data with real-time enriched news feeds from Watson Discovery News to help you find what you’re looking for faster and with greater confidence. Discover who you should be doing business with.

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April 13, 2017

The Slack and IBM Watson Tour

Key points: IBM Watson will join forces with Slack to host a series of workshops across Europe Stops include: London, Berlin and Paris One-day workshops, focused on making software that improves the workplace Learn more about Watson Services   We are excited to join forces with Slack to host a series of workshops across Europe. These […]

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February 9, 2017

Color tagging comes to Watson Visual Recognition

The general tagging update for Visual Recognition we announced last month saw users reporting significantly higher accuracies for general tagging due to an active vocabulary that was 2.5 times larger than before. That update is part of a series of ongoing developments we’re making to both improve existing general tagging capabilities and introduce new ones. […]

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