All posts in Customer Engagement
February 13, 2017
Break away from the herd: How smart brands are using AI
Some leading brands take it a step further and use machine learning along with Artificial Intelligence (AI) technology like IBM Watson’s APIs
January 31, 2017
Level 7 Systems wins customers with Watson Speech to Text API
Level 7 Systems attributes six to seven percent of its business growth to the straightforward and powerful Watson Speech to Text API.
January 27, 2017
Customer service for millennials: How not to lose buyers with purchasing power
By engaging with brands through emerging technologies, millennials are driving a paradigm shift in customer service. How will you keep up?
January 23, 2017
Have you seen the future? Top 5 predictions from the 2017 Tech Trends Report
Failure to keep up with tech trends can put organizations at risk and compromise future growth. Here are the top 5 predictions from the 2017 report:
January 23, 2017
Embodying Project Intu
With Watson and Intu, smarter gadgets not only take in the input of the environment around them to provide a response, but also can reason and learn.
January 11, 2017
Planning for 2017? Top 3 ways you can add business value with cognitive solutions
Get a quick snapshot of the top 3 ways that cognitive computing is empowering teams to boost performance across teams and improve their bottom line.
December 13, 2016
Three ways to lower customer support costs
In many industries while prices have dropped, the cost of supporting products has remained the same. So what can you do to reduce costs and still prov
October 29, 2016
The easiest customer service agent you’ll ever train
Putting Watson to work is quick and efficient because the platform is pre-trained with industry and domain knowledge.