All posts in Customer Engagement

February 13, 2017

Break away from the herd: How smart brands are using AI

Some leading brands take it a step further and use machine learning along with Artificial Intelligence (AI) technology like IBM Watson’s APIs

January 31, 2017

Level 7 Systems wins customers with Watson Speech to Text API

Level 7 Systems attributes six to seven percent of its business growth to the straightforward and powerful Watson Speech to Text API.

January 27, 2017

Customer service for millennials: How not to lose buyers with purchasing power

By engaging with brands through emerging technologies, millennials are driving a paradigm shift in customer service. How will you keep up?

January 23, 2017

Have you seen the future? Top 5 predictions from the 2017 Tech Trends Report

Failure to keep up with tech trends can put organizations at risk and compromise future growth. Here are the top 5 predictions from the 2017 report:

January 23, 2017

Embodying Project Intu

With Watson and Intu, smarter gadgets not only take in the input of the environment around them to provide a response, but also can reason and learn.

January 11, 2017

Planning for 2017? Top 3 ways you can add business value with cognitive solutions

Get a quick snapshot of the top 3 ways that cognitive computing is empowering teams to boost performance across teams and improve their bottom line.

December 13, 2016

Three ways to lower customer support costs

In many industries while prices have dropped, the cost of supporting products has remained the same. So what can you do to reduce costs and still prov

October 29, 2016

The easiest customer service agent you’ll ever train

Putting Watson to work is quick and efficient because the platform is pre-trained with industry and domain knowledge.

September 15, 2016

How Toyota Financial Services uses cognitive solutions to provide personalized service to millions of customers

As a leading auto finance company, how do you give millions of customers the personalized service they deserve and keep them coming back for more?