Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked.
As the official IT consultant to Wimbledon for 28 years, IBM delivers new levels of engagement for attendees and 70 million online fans. Watson is analyzing 22 years of data and 53,713,514 tennis data points. A Watson-powered digital assistant helps fans around the venue.
The VivaTech Conference was back in Paris from June 15-17 this year, drawing 50,000 tech leaders, innovators and tech-lovers from around the world. The IBM team showcased how Watson is at work in the world today, and also introduced 9 startups that are already building with Watson's APIs in various industries around the world.
Key Points: – Facilitate rapid growth through scalability with Cloud – Helps protect against costly data breaches – Gives businesses the ability to innovate and experiment – How Xerox, IBM and The Weather Company are putting the cloud to work Explore our cloud-powered APIs Businesses have long since woken up to the need for cloud computing. An estimated 95% […]
In today’s data-driven marketplace, a next-gen enterprise search and content analytics platform is critical to businesses across industries. Is your business taking advantage of ALL the data available to you whether it lives in the cloud or on premises? Companies are increasingly putting cloud technologies to work — but many of them are still missing […]
According to a recent study conducted by IBM, 54% of CxOs expect more competition from outside their industry. That means, the challenger who today isn’t even a blip on the radar, could tomorrow be a significant disruptor in the market. For technology leaders in the C-suite, neutralizing that possibility means embracing a relentless focus on disruption […]