Why businesses must follow customers to a frictionless future

March 12, 2018 | AI, Conversational Services

If there's one thing that business leaders should take on board in 2018, it's this: customers will not wait around for you anymore. Today, customers want seamless customer experiences that deliver what they want, how they want it, right now. Businesses must do more to reduce customer effort, and it is a trend that contact center managers cannot ignore. more

Redefining How We “Get it Done” With Watson

February 28, 2018 | AI, Trends and Profiles

As part of the Visual Recognition team, Allie Miller is shaping the future of the Watson technologies that help businesses understand the context of their images, leading to the discovery of actionable insight. Go behind-the-scenes to learn more about Allie and her journey into AI. more

How Bradesco solves customer queries in just seconds with AI

February 8, 2018 | AI, AI for the Enterprise, Conversational Services

Using IBM Watson, Bradesco implemented a virtual agent, Bradesco Inteligência Artificial, to assist employees and customers in answering their questions about bank products. Since the implementation, Bradesco sees customer satisfaction levels of higher than 85%, with 94% of queries being handled by the virtual agent. more

Top 5 challenges CMOs will face in 2018 and how AI can help

January 18, 2018 | AI, Discovery and Exploration

Only about 7 percent of Chief Marketing Officers (CMOs) surveyed found their digital transformation initiatives were exceeding their expectations. Explore how AI can enhance human intelligence more effectively, and drive better return on investment. more

IBM Watson at Think 2018

January 11, 2018 | AI, Events

All of IBM’s essential technologies – Blockchain, AI, Cloud, Data, Security, Systems and more – will be under one roof, on one of the largest stages in the U.S., for three days only. Welcome to IBM Think. We invite you to join us for our global event March 19-22 at Mandalay Bay in Las Vegas. more

How fund managers can apply AI to turn data into insights, reduce bias in decisions and generate alpha

November 20, 2017 | AI, AI for the Enterprise, Discovery and Exploration

In this age of rampant data growth, the only way to reliably beat the market on a risk-adjusted basis is to mine unstructured data faster and more accurately than competitors. Companies that combine AI, and machine learning with speed, accuracy, nuance and contextual awareness will change the game of managing and growing investments. more

Get the Forrester Report on how to make customer service smarter, faster and more cost effective

November 16, 2017 | AI, AI for the Enterprise, Conversational Services...

Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic. more

How AI will impact business in the next decade

November 14, 2017 | AI, AI for the Enterprise

AI already impacts many aspects of our daily lives at work and at home. Over the next decade, experts predict that AI enterprise software revenue will grow from $644 million to nearly $39 billion. Here are the top 10 ways that we think AI will impact business over the next 10 years. more

AI is redefining customer service. Does your call center stack up?

November 3, 2017 | AI, AI for the Enterprise, Conversational Services

More than 62% of customers will consider switching to a competitor after only 1-2 bad experiences with a brand. New technologies like AI and chatbots are allowing brands to offer always-on self-service, at scale, cheaper than ever before. Spend 5 minutes or less to answer 8 questions and find out how your customer service stacks up. more