Senior Vice President, Customer Experience at Bluewolf, an IBM Company

IBM Study – C-Suite innovators say AI will make biggest impact on personalizing customer experience

September 19, 2017 | AI, AI for the Enterprise, Discovery and Exploration...

We interviewed 3,000 C-suite executives in 20 industries and 90 countries to understand their approach to AI. More than half of them believe AI gives them a competitive advantage by improving customer experience. To compete, organizations are “rewiring” their operating models for speed and responsiveness. more