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Preparing for AI jobs: Why Nanodegrees are the future of education

August 23, 2018 | Research, Trends and Profiles

An increasing number of people are opting for specialized online programs to help them transition to AI careers. Nanodegrees launched by Udacity cover many technology areas such as AI or data science and are taught by active industry thought leaders. more

Watson powers US Open experiences for millions of tennis fans

August 20, 2018 | News and Updates

Watson’s technology is empowering the USTA digital teams to deliver the most exciting tournament moments faster than ever. The all-new “AI Highlights from Watson” – a suite of powerful AI solutions on the IBM cloud – is reinventing the highlights production process allowing the USTA to release highlights within minutes of a matches conclusion. more

Building trust in the age of AI – How businesses can build fairness into their machine learning models

July 16, 2018 | AI, AI for the Enterprise, News and Updates...

Every organization that develops or uses AI, or hosts or processes data, must do so in ways that allow them to rationalize the decisions or recommendations in a way that is easily consumable. Let's examine Forrester's recommendations how organizations can leverage AI for the good of humankind, while avoiding the ethical pitfalls associated with perceived discrimination. more

IBM Watson Studio named winner for best innovation in deep learning

June 15, 2018 | AI for the Enterprise, Discovery and Exploration, News and Updates

We're thrilled to share that IBM Watson Studio was named winner for the "Best innovation in Deep Learning" at the world-renowned, independently-judged AIconics awards in London this week. IBM won the award for "being a pioneer in deep learning, helping to drive machine learning applications towards the true potential of AI." more

How chatbots can help reduce customer service costs by 30%

October 17, 2017 | AI, AI for the Enterprise, Conversational Services

Businesses spend $1.3 trillion on 265 billion customer service calls each year. Chatbots can help businesses save by speeding up response times, and answering up to 80% of routine questions. Learn how you can increase productivity and performance at call centers by seamlessly integrating chatbots, AI and live agents. more

The code of ethics for AI and chatbots that every brand should follow

October 15, 2017 | AI for the Enterprise, Conversational Services, Developers

While chatbots continue to grow in popularity, businesses often overlook important issues related to morals and ethics of chatbots and AI. Customers need to know when they are communicating with a machine, and that brands will protect their privacy and data in today’s interconnected world. more

Top 3 sessions to attend at the virtual summit on the future of call centers

October 11, 2017 | AI, AI for the Enterprise, Conversational Services...

Call centers are falling behind expectations as consumers increasingly expect a consistent and cohesive brand experience across channels. Integrating AI and chatbots can help transform your customer service operations from voice to digital, delivering seamless experiences across channels. Attend our Virtual Summit to learn more. more

How Watson is putting data at the heart of the US Open experience for millions of fans

September 1, 2017 | AI, AI for the Enterprise, Conversational Services...

IBM Watson is working with the US Open to deliver millions of fans with new levels of engagement and experiences. Fans can access real-time scores, analysis, statistics and video highlights across digital platforms powered by Watson. The tournament’s mobile app featuring Watson's Conversation API, enables fans to ask logistical questions in natural language, discover who is playing on what court, who won and more. more

Meet the 13-year-old prodigy taking IBM and artificial intelligence by storm

July 26, 2017 | AI, AI for the Enterprise, Developers...

ABC recently profiled 13-year-old Canadian tech prodigy Tanmay Bakshi who started using computers at five, launched his first app at nine, and has been working with IBM's cognitive APIs for a few years now. In 2013 he built "tTables," an app to help kids learn multiplication, a huge achievement for a child who loves to code but is largely self-taught. more