Building trust in the age of AI – How businesses can build fairness into their machine learning models
Every organization that develops or uses AI, or hosts or processes data, must do so in ways that allow them to rationalize the decisions or recommendations in a way that is easily consumable. Let's examine Forrester's recommendations how organizations can leverage AI for the good of humankind, while avoiding the ethical pitfalls associated with perceived discrimination.
We're thrilled to share that IBM Watson Studio was named winner for the "Best innovation in Deep Learning" at the world-renowned, independently-judged AIconics awards in London this week. IBM won the award for "being a pioneer in deep learning, helping to drive machine learning applications towards the true potential of AI."
Businesses spend $1.3 trillion on 265 billion customer service calls each year. Chatbots can help businesses save by speeding up response times, and answering up to 80% of routine questions. Learn how you can increase productivity and performance at call centers by seamlessly integrating chatbots, AI and live agents.
While chatbots continue to grow in popularity, businesses often overlook important issues related to morals and ethics of chatbots and AI. Customers need to know when they are communicating with a machine, and that brands will protect their privacy and data in today’s interconnected world.
Call centers are falling behind expectations as consumers increasingly expect a consistent and cohesive brand experience across channels. Integrating AI and chatbots can help transform your customer service operations from voice to digital, delivering seamless experiences across channels. Attend our Virtual Summit to learn more.
IBM Watson is working with the US Open to deliver millions of fans with new levels of engagement and experiences. Fans can access real-time scores, analysis, statistics and video highlights across digital platforms powered by Watson. The tournament’s mobile app featuring Watson's Conversation API, enables fans to ask logistical questions in natural language, discover who is playing on what court, who won and more.
ABC recently profiled 13-year-old Canadian tech prodigy Tanmay Bakshi who started using computers at five, launched his first app at nine, and has been working with IBM's cognitive APIs for a few years now. In 2013 he built "tTables," an app to help kids learn multiplication, a huge achievement for a child who loves to code but is largely self-taught.
There are many valuable, real-world benefits to AI mastering human games. AI systems learn strategy, negotiation, and, in particular, the ability to predict what humans will do – all of which can be applied to business problems. These games can be very high stakes, like business negotiations, cybersecurity, finance and medical treatment.
The VivaTech Conference was back in Paris from June 15-17 this year, drawing 50,000 tech leaders, innovators and tech-lovers from around the world. The IBM team showcased how Watson is at work in the world today, and also introduced 9 startups that are already building with Watson's APIs in various industries around the world.