Trips Reddy

July 16, 2018

Building trust in the age of AI – How businesses can build fairness into their machine learning models

Every organization that develops or uses AI, or hosts or processes data, must do so in ways that allow them to rationalize the decisions or recommendations in a way that is easily consumable. Let's examine Forrester's recommendations how organizations can leverage AI for the good of humankind, while avoiding the ethical pitfalls associated with perceived discrimination.

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June 15, 2018

IBM Watson Studio named winner for best innovation in deep learning

We're thrilled to share that IBM Watson Studio was named winner for the "Best innovation in Deep Learning" at the world-renowned, independently-judged AIconics awards in London this week. IBM won the award for "being a pioneer in deep learning, helping to drive machine learning applications towards the true potential of AI."

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October 17, 2017

How chatbots can help reduce customer service costs by 30%

Businesses spend $1.3 trillion on 265 billion customer service calls each year. Chatbots can help businesses save by speeding up response times, and answering up to 80% of routine questions. Learn how you can increase productivity and performance at call centers by seamlessly integrating chatbots, AI and live agents.

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October 15, 2017

The code of ethics for AI and chatbots that every brand should follow

While chatbots continue to grow in popularity, businesses often overlook important issues related to morals and ethics of chatbots and AI. Customers need to know when they are communicating with a machine, and that brands will protect their privacy and data in today’s interconnected world.

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October 11, 2017

Top 3 sessions to attend at the virtual summit on the future of call centers

Call centers are falling behind expectations as consumers increasingly expect a consistent and cohesive brand experience across channels. Integrating AI and chatbots can help transform your customer service operations from voice to digital, delivering seamless experiences across channels. Attend our Virtual Summit to learn more.

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September 1, 2017

How Watson is putting data at the heart of the US Open experience for millions of fans

IBM Watson is working with the US Open to deliver millions of fans with new levels of engagement and experiences. Fans can access real-time scores, analysis, statistics and video highlights across digital platforms powered by Watson. The tournament’s mobile app featuring Watson's Conversation API, enables fans to ask logistical questions in natural language, discover who is playing on what court, who won and more.

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July 26, 2017

Meet the 13-year-old prodigy taking IBM and artificial intelligence by storm

ABC recently profiled 13-year-old Canadian tech prodigy Tanmay Bakshi who started using computers at five, launched his first app at nine, and has been working with IBM's cognitive APIs for a few years now. In 2013 he built "tTables," an app to help kids learn multiplication, a huge achievement for a child who loves to code but is largely self-taught.

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June 27, 2017

Why it matters that AI is better than humans at games like Jeopardy

There are many valuable, real-world benefits to AI mastering human games. AI systems learn strategy, negotiation, and, in particular, the ability to predict what humans will do – all of which can be applied to business problems. These games can be very high stakes, like business negotiations, cybersecurity, finance and medical treatment.

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June 21, 2017

IBM Watson at VivaTech 2017: AI trends, new Watson-powered startups and more

The VivaTech Conference was back in Paris from June 15-17 this year, drawing 50,000 tech leaders, innovators and tech-lovers from around the world. The IBM team showcased how Watson is at work in the world today, and also introduced 9 startups that are already building with Watson's APIs in various industries around the world.

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