Watson Blog

Toby Cappello

Vice President, Watson AI Expert & Delivery Services IBM Hybrid Cloud

Articles by Toby

From the Data and AI Expert Labs: Invest in teams, not just technology

From the Data and AI Expert Labs: Invest in teams, not just technology

Understand that when you transform your day-to-day operations, breaking systems so you can put them ...

From the Data and AI Expert Labs: Break open your processes

From the Data and AI Expert Labs: Break open your processes

Today, I want to reinforce that you shouldn’t rely on a compelling incident. You don’t need to wait until a system breaks to make it better. A great example is the Interactive Voice Response systems (IVR) that are pretty standard in customer ...

From the Data and AI Expert Labs: It’s not whether you adopt AI. It’s when.

From the Data and AI Expert Labs: It’s not whether you adopt AI. It’s when.

You wouldn’t be reading this if you didn’t have the sense that AI is the future. But the breadth...