Tim Suzor

The future of the fan experience at the US Open

August 27, 2019 | News and Updates, Watson APIs

With the help of IBM, the US Open is transforming its technology operations to create the future of championship sporting events. ...read more

IBM’s data privacy policy for an AI-powered world

July 30, 2018 | AI for the Enterprise

Concerning data privacy, IBM Watson services are trained and designed to process files such as customer contracts, disclosures, and reports which facilitate transparency and enable us to comply with international laws and policies. ...read more

Customer analytics in the time of bots

April 7, 2017 | AI for the Enterprise, Conversational Services

Key points: Customer analytics can be difficult to accumulate enough customer data and tap into its potential but essential to delivering outstanding customer service Utilize the right tools that deliver meaningful information and insights from your data, allowing knowledge workers and leaders to make decisions quickly and efficiently Watson Virtual Agent delivers rich insights that ...read more